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Questions tagged [remedy]

BMC Remedy is an application framework most well known for tracking IT assets, requests, and issues.

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Description

Remedy refers to the BMC Remedy Action Request System (ARS) which was orignally designed to be a platform to build help Desk systems on. Originally C-based, BMC is moving to a Java based engine, implementing a workflow-based way of working, atypical of traditional programming languages. The system incorporates a Java Based API for interacting with the system, and is extendable via several different types of plugins (eg. authentication, ARDBC, Filter-Plugins)

Today Remedy is most likely to be running the IT Service Management suite which includes:

  • Help Desk Incident Management, Service Request Management, Problem Management, etc
  • Change Management Includes Task Management and Release Management
  • Asset Management
  • CMDB for managing configuration items
  • SLM for setting and measuring Service Targets and KPIs

Related tags

117 questions
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Com Objects in Powershell (BMC Remedy)

I apologize for the vagueness of this question, but my googling is getting me nowhere fast. I use a BMC software called AR System User, aka REMEDY. (version 7.6.04) The installer for this software creates a COM object for use in things like…
TetraFlash
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Excel VBA CopyFromRecordSet Column Failure

I am using an ADODB connection to pull data from Remedy (Oracle) and have a bizarre failure that seems to be caused by two fields in the query. If I remove the two problem fields, CopyFromRecordset works without issue and I get data for all rows and…
Katie
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BMC Remedy AR Driver crashes powershell

My situation is fairly specific so I am hoping that someone has some insight that could help me. Code $id = Get-Credential "REMEDY\$($env:USERNAME)" $userId = $id.UserName.split("\")[1].tolower() $BSTR =…
TetraFlash
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Getting error while trying to create entry in Remedy AR System Server

I'm trying to create an entry in AR server but getting below error: ERROR (303): Form does not exist on server; HPD:Help Desk Please help me out. Any help would be appreciated.
user3061376
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Remedy - BMC - Excluding Users with Last Modified By

I am trying to build a search string in Remedy, I am looking for all open Orders submitted more than 5 days ago, and in which the last updater is not one of the 8 members of our team. I have the below (and yes, I know it's clumsy, I am a…
Daniel Pereira
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Cannot retrieve values from SOAP response

When I print the response in createSOAPResponse, I do get the correct response body but I do not get actual values. I'll get a node element like this but no associated value. I am new to this.…
Martin Erlic
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BMC Remedy User (WMSTI): Macro Language?

I need to know the language, which is used in BMC Remedy User (WMSTI) macros? The tool is called 'BMC Remedy User' (WMS-TI within the company (Telekom)). Here are some code snippets from the macros which are standardly implemented: Form-open:…
Anastasia Schröter
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Unable to connect to Remedy AR System server

I am sure that I am using the correct connection information: import com.bmc.arsys.api.ARException; import com.bmc.arsys.api.ARServerUser; /** * * A class to automate deletion of BMC Remedy incidents after deploying or decommissioning servers …
Martin Erlic
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Upload files to BMC Remedy Mid-Tier

I'm a Java developer, absolutely new in BMC Remedy system, but a I have just one fast task to solve. Our Remedy use Java Applet to upload files from Remedy browser UI to FTP server. I should replace it with Javascript (upload files via http to the…
silent-box
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Handshake error in Webservice

Our integration partner was using our Web service with http: 8090 and now we are moving to https: 8443 so they tried to update the WS URL but they are getting "handshake error". They are asking whether they can still use http 8090. If we route any…
Jamir Maharjan
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BMC Remedy Integration WSDL

Is there a way to access/download the following out of the box web services(wsdl) with the demo/trial access provided by remedy?. Any other…
user021205
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schedule monthly incidents reports in BMC remedy 8.1

i need to schedule monthly incidents reports in BMC remedy 8.1. the report needs to be distributed to certain recipients, for every month. Can this be achieved in remedy? If not what are the other ways?
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BMC remedy user tool through java

I am trying to get report from active link in one BMC form. How do I implement this in eclipse. All I need is to enter Start date and end date and generate the report through eclipse. Here is the piece of code that I've already have: ARServerUser…
rathin90
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ODBC Microsoft Query BMC Remedy SLM Status Table

I want to use Microsoft Query to pull out stats on incident SLA status that can normally be seen in the SLM Status window. See the pictures below for reference. However, I am struggling with finding the proper table to get the data from. What table…
Hytek
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Font Awesome in Remedy

I would like to improve the look and feel of my Remedy app by inserting Font Awesome icons where buttons appear styled. How do I implement Font Awesome icons in my Remedy app?
GracefulCode
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