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Questions tagged [remedy]

BMC Remedy is an application framework most well known for tracking IT assets, requests, and issues.

Resources

Description

Remedy refers to the BMC Remedy Action Request System (ARS) which was orignally designed to be a platform to build help Desk systems on. Originally C-based, BMC is moving to a Java based engine, implementing a workflow-based way of working, atypical of traditional programming languages. The system incorporates a Java Based API for interacting with the system, and is extendable via several different types of plugins (eg. authentication, ARDBC, Filter-Plugins)

Today Remedy is most likely to be running the IT Service Management suite which includes:

  • Help Desk Incident Management, Service Request Management, Problem Management, etc
  • Change Management Includes Task Management and Release Management
  • Asset Management
  • CMDB for managing configuration items
  • SLM for setting and measuring Service Targets and KPIs

Related tags

117 questions
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How to Print a Join Form?

Having difficulty figuring out how to print the contents of a Join form in BMC Remedy 9.0. Remedy's docs only explain printing Reports, not Join forms. I would like to either be able to print using Ctrl-P or by an internal Remedy process/action…
GracefulCode
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What are the possible values for the duplicaterecords attribute in armx files

I'm looking to automate an import to remedy ARS 8.1, and I'm 99.9999% there... I just need to change what the import does with duplicate records, as everything else seems to be working exactly as desired. In remedy armx files (mapping file for the…
Code Jockey
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Remedy8.1 (ITSM) - Get details of an Incident using Incident Number

I'm using the below code to get the details of an incident in remedy 8.1(ITSM) but its throwing an error. When testing the WSDL via SOAP, I could able to fetch the details of the same Incident. Please help me out. Code: StringHolder…
sarathmojo
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Error in creating ticket in BMC Remedy via Java

I'm a newbie to AR system API. I am trying to create ticket in BMC Remedy via Java as follows. Ticket ticket = new Ticket(); String result = ticket.CreateTicket(); Here is my Ticket.java class. package com.bmc.arsys.ticket; import…
Rose18
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where (if at all) are incident event logs stored on BMC Remedy 7.1?

I am hoping to apply process mining to our Incident data. Is there a table / view where Remedy would store raw event data? The data I am looking for would be in the format of incident number, timestamp, and action taken on a ticket (ie. submitted,…
dreamwalker
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Linux ARSystem data connection

I deal with an ARSystem and I've been accessing the arserver data by ODBC communication using the AR System driver for Windows plataform. I would like to do the same on a linux plataform. My specifications to do the connection at the ODBC Manager…
hudsonsferreira
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Primavera not working on my system in the office

How to make back up of projects in Primavera, if suddenly it (a user) is logged out?
J Shankar
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Time spent in specific Remedy queue - Need help optimizing - Previous/Current row comparison

Stack Overflow Gods, There is nothing out of the box that allows you to see how long a ticket sat in someone's queue in BMC Remedy. I have created a SQL function that does this but it's slow. Could you help me tweak it or possibly rethink my…
Ntilton
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BMC.ARsystem.dll and Windows Server 2012 compatibility

Is BMC.ARsystem.dll version 7.1.3128.23911 supported on Windows Server 2012? Does anyone has experience with this? I was looking for a compatibility matrix or the like on their website (communities.bmc.com) Due to urgency of the matter from my…
Tal
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How to authenticate in Remedy using Java

I need to authenticate myself in Remedy. I'm following the documentation, but I still getting some errors. https://communities.bmc.com/docs/DOC-17514 This is my code: import com.bmc.arsys.api.ARException; import…
Edson Martins
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Create IR in BMC Remedy via PHP

I'm new in dealing connecting to a WebSphere Process Server application connecting to Web Services account, so I'm still learning. I would like to create new Incident Requests in BMC Remedy Service Desk with 2 simple fields (Assigned User and Text…
Conor
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Remedy tickets using arsys java api

Using the Remedy client I can view information about tickets of my group, but I tried to get the same information using arsys java api without any good result. I got the fileds names, but can't get the data entries of the fields. I am interested in…
user3095807
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How to Update a incident/ticket in remedy via java api

What is the class used for updating the incident/ticket in remedy product via java api? can you give any example program for that? I have the entryID after raising the ticket, with the help, i need to update the same ticket/incident with different…
udhaya
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way to give tooltip in remedy

We can able to create lot of fields and forms using remedy developer. i just wanted to know whether any options for giving tooltip to those fields so that users can better understand over the respective field. For eg: If there is a field say price,…
B Gautham Vignesh
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Extarct worklog(work info) from BMC Remedy User for a set of Incident ID

Is there any way possible that I can extarct worklog(work info) from BMC Remedy User for a set of Incident ID using macro. I have extracted all the fields except "Worklog". Allthough I get the information that This is a known issue and is on our…
Gora Bhattacharya
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