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I want to use Microsoft Query to pull out stats on incident SLA status that can normally be seen in the SLM Status window. See the pictures below for reference.

However, I am struggling with finding the proper table to get the data from. What table is available to use as a ODBC data source for getting this information?

[Incident window

SLM Staus Window

Hytek
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1 Answers1

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The data you are looking for is stored in the SLM:Measurement form. You'll want the following fields:

SVTTitle (SVT Title) (300411500)
GoalCategoryChar (Incident Response Time) (300426800)
GoalTimeHr (Hours) (300396000)
GoalTimeMin (Min) (300451200)
GoalSchedCost (Cost Per Min) (301489500)
SVTDueDate (Due Date/Time) (300364900)
MeasurementStatus (Progress) (300365100)
ApplicationUserFriendlyID (Incident ID) (301238500)

From what I can tell, the "Next Target Date:" is calculated by Remedy when the SLM dialog is opened using the active links: SLM:IntegrationDialog:OnLoadSelectTimeBasedTab_SetNextDueDate-Incident SLM:IntegrationDialog:OnLoadSelectTimeBasedTab_SetNextDueDate-Change SLM:IntegrationDialog:OnLoadSelectTimeBasedTab_SetNextDueDate-Request

It isn't stored in the table.

Hope this helps!

Garrett Sitter
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