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I apologize for the vagueness of this question, but my googling is getting me nowhere fast. I use a BMC software called AR System User, aka REMEDY. (version 7.6.04)

The installer for this software creates a COM object for use in things like PowerShell. the following example works 100% on Windows 7 32bit

ex:

New-Object -ComObject "ArSystem.User"

The EXACT same installer in Windows 10 64bit, installs the application, which works completely fine, however after the install there is no COM object (code above does not work)

I checked the registry for the entry in CLASSES, with no luck, comparing it to windows 7 I can clearly see it.

The software version I am stuck using is no longer supported by BMC, and I have tried installing in compatibility mode with no change.

I do not know enough about COM objects to even begin to troubleshoot this.

Any help would be very appreciated. I understand the situation is obscure and specific, however I am hoping the basic config for COM objects is universal enough that someone can shed some light.

Thanks anyone who offers a suggestion.

TetraFlash
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  • Hopefully this isn't too obvious, but if the object works in 32-bit but not 64-bit, then the component will only work in a 32-bit PowerShell instance. – Bill_Stewart Mar 28 '17 at 17:43
  • Good point and sorry I didn't mention it above, the object does not work in either version of PowerShell, 32 or 64 – TetraFlash Mar 28 '17 at 17:47
  • That's not a question we can answer for you here. Sounds like you will need to use a supported version. – Bill_Stewart Mar 28 '17 at 17:51
  • there does not exist a supported version, and migration to a new software is lengthy. Is there not a way to manually register a com object? – TetraFlash Mar 28 '17 at 18:36
  • Yes, but the installer should be doing that for you. If that does not work, you need to talk to the vendor/author of the installer. – Bill_Stewart Mar 28 '17 at 21:27
  • I agree it should, the vendor will no longer support. So again I am asking if there is a way to force it manually. You said "Yes", if that's true can you point me in the direction to get this done. I agree we need new software, I agree the vendor could help if it was supported, but until we can complete a migration of our data and test it thoroughly, we need a workaround. – TetraFlash Mar 29 '17 at 11:36
  • This would be a more appropriate question for superuser or server fault than stackoverflow. – Bill_Stewart Mar 29 '17 at 12:32

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