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Questions tagged [remedy]

BMC Remedy is an application framework most well known for tracking IT assets, requests, and issues.

Resources

Description

Remedy refers to the BMC Remedy Action Request System (ARS) which was orignally designed to be a platform to build help Desk systems on. Originally C-based, BMC is moving to a Java based engine, implementing a workflow-based way of working, atypical of traditional programming languages. The system incorporates a Java Based API for interacting with the system, and is extendable via several different types of plugins (eg. authentication, ARDBC, Filter-Plugins)

Today Remedy is most likely to be running the IT Service Management suite which includes:

  • Help Desk Incident Management, Service Request Management, Problem Management, etc
  • Change Management Includes Task Management and Release Management
  • Asset Management
  • CMDB for managing configuration items
  • SLM for setting and measuring Service Targets and KPIs

Related tags

117 questions
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PowerShell + BMC Remedy + Web Services

I'm having considerable difficulty inserting authentication information when using any of the Remedy web services. $URL = "https://itsm.url.com/arsys/WSDL/public/server_name/HPD_IncidentInterface_WS"; $URI = New-Object System.Uri($URL); $ITSM =…
Turranx
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UnsatisfiedLinkError: Using the Remedy API with Java

I'm trying to run the example from this question about using the BMC remedy API. However I'm getting the below error message when trying to run the example, it appears to compile fine. As I understand it I need to reference arapi71.jar. However that…
dann.dev
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Converting a BMC Remedy timestamp to mm/dd/yyyy format

According to the documentation I've found from AR Systems on BMC Remedy, timestamps in an MSSQL Server environment (we're using SQL Server 2005 here) are stored as an int datatype in UNIX timestamp format. I cannot for the life of me get custom SQL…
CXL
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How to send multi-line value in postman..? in realtime we get this payload of 20-30 lines based on events triggered on the source

I am building an integration where request payload has a key : value and one of the value is multiline. it can be single line or 40 lines also.. how to process this in postman . I am testing in postman about my integration and would like to process…
Sankarkumar
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Automatic creation of ticket in remedy when Jenkins pipeline deploys successfully

I am new to Jenkins and Remedy and I would like to know if any of you managed to create automatically a ticket in Remedy using Jenkins when a Jenkins pipeline deployed successfully.
Alex97
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BMC Remedy API authentication

I am trying to determine how I can integrate with BMC Remedy via it's API. The ARServerUser class seems to require the a username and password, given that I am driving this from an application behind an SSO solution (Oracle OAM/OIM) it's not…
Jon
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Convert date format, BMC Remedy/smart-it

Problem: In a field called $Detailed Decription$ sometimes dateformat 08/09/2021 is enterd and this need to be converted to swedish format 2022-02-11 I'am going to use BMC Developer studio and make a filter but i cant find a fitting solution for it.…
Gnobius
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Effective way to query BMC Helix Remedy database other than Smart Reporting

Currently we are connecting the AR System through the Oracle database for this purpose. I need to know: is there any alternative way to access or query the Remedy database effectively? Is there any built-in API which we can utilise which will…
amaldec23
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404 error when calling Remedy from WSO2 ESB

I am calling Remedy from WSO2 ESB and I get the following soap error:
fipries
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BMC Remedy Service Desk Integration with Sailpoint

I am working on a new project and need some information. We are going to integrate sailpoint with BMC Remedy Service desk. we would like to give access to user through Remedy, Where we provide access request and then sailpoint provision them to the…
Coders TipsNtricks
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To Fetch Service Request Form URL from Remedy / Digital Work Place / SmartIT

We have a standalone web application which has a list of links that redirects the users to (SmartIT / Other Internal Web Applications). These links are picked from a JSON File. { "title" : "BMC Remedy", "link" : "https://www.bmc.com/" }, { …
Harish
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Not able to parse Authorization Header

am calling an API with he query paramter as told by my Remedy team and i get the "Not able to parse Authorization Header" error var yhttp = new XMLHttpRequest(); var…
Ravi Pandey
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Ansible - Remedy Ticket Automation

I am trying to automate the Remedy - Incident Management Ticket creation using Ansible. For this, I am trying to connect to the Remedy API, but I am getting the below error. Code: - name: Testing GET Method hosts: localhost …
Shanthanu
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BMC Remedy AR system API

I am trying to extract details from incident. I set: entryListFields = [1000000161, 1000000217, 1000005781]; entry_result = arserver_user.getEntry (form，entry_info_list[0].getEntryID(entryListFields); however，this entry_result returns not only the…
Yunzhe Ta
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BMC Helix Remedyforce Single Sign on from oneLogin

I'm trying to configure Single sign-on in BMC RemedyForce by using onelogin. But failed to connect it. Getting below mentioned error when doing SAML Validator: Results Last recorded SAML login failure: 2019-11-07T07:44:20.952Z Unexpected…
Badsector
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