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Questions tagged [remedy]

BMC Remedy is an application framework most well known for tracking IT assets, requests, and issues.

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Description

Remedy refers to the BMC Remedy Action Request System (ARS) which was orignally designed to be a platform to build help Desk systems on. Originally C-based, BMC is moving to a Java based engine, implementing a workflow-based way of working, atypical of traditional programming languages. The system incorporates a Java Based API for interacting with the system, and is extendable via several different types of plugins (eg. authentication, ARDBC, Filter-Plugins)

Today Remedy is most likely to be running the IT Service Management suite which includes:

  • Help Desk Incident Management, Service Request Management, Problem Management, etc
  • Change Management Includes Task Management and Release Management
  • Asset Management
  • CMDB for managing configuration items
  • SLM for setting and measuring Service Targets and KPIs

Related tags

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How to format multiples lines of codes into one single line and vice versa in RStudio?

Is there a shortcut or an add-in to format multiples lines of codes into one single line and vice versa in RStudio ? Such as in the following image : Goal Toy Code #### Singles lines #### a <- 1; b <- 2; d <- 5; ggplot(mtcars, aes(x = gear, y =…
Julien
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For Remedy api，whats the form name for extracting the “view the audit log” data for an incident

Which form name could be used to extract “view the audit log” data for an incident? for example，I can successfully extract related data using form ”HPD：help desk”，how to extract “audit log” data for an incident?
Yunzhe Ta
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Getting 9002 error while connecting to Access Remedy Server via Java AR API

I am trying to connect to Access Remedy Server for creating ticket in BMC Remedy via Java but it is giving error i.e. ERROR (9002): The data encryption key exchange failed; Access Remedy Application host that I am trying to connect is encrypted…
Anshu
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Update "categorization" with Java API BMC Remedy before closing incident

I have an inherited project, a BMC Remedy application and never worked with this Remedy stuff. This project modifies Incidents and Work Orders from remedy through the Remedy API. I have literally no idea on this. There's a process that closes…
dtamab
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How to get User ID or GUID from BMC Remedy User using Java

I am using the Remedy API for Java. How do I get a User ID or the User GUID from a Remedy User using java? I do a simple logon using something like the following: ARServerUser sUser = new ARServerUser("server", "port", "user", "pass", 1); The sUser…
Quentinb
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Is there any way to create multiple records at once in BMC Remedy using Java?

Is it good to get the ARServerUser context once and call the setEntry method multiple times in the loop or, is there any better way to do this?
Dusayanta Prasad
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How to push data from BMC Remedy to Spring Boot application?

Let me start by saying I have ZERO remedy experience. We need to push data from Remedy to a Spring Boot application. I have looked at many, many, many examples, but all seem to be connecting to Remedy via Java and requesting data. I have seen code…
Quentinb
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Remedy WSDL escape character for less than not working

I built a query in SOAP UI that works fine: …
Frank M
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System.LimitException: BMCServiceDesk:Too many SOQL queries: 101

I am invoking Remedyforce REST API 'Knowledgesearch' for searching Remedyforce Knowledge Base. API Link - here Since a week, I'm finding a strange behaviour while calling this API. I'm using Postman to call the REST API. When I pass question: "What…
divaks
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SQL Server: how to view the insides of a column when looping through the whole database

I'm using SELECT DISTINCT COLUMN_NAME AS 'ColumnName', TABLE_NAME AS 'TableName' FROM INFORMATION_SCHEMA.COLUMNS WHERE COLUMN_NAME LIKE '%phone%' ORDER BY TableName, ColumnName; Now, what I would like to know. How…
GhostyIs1337
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Does BMC Remedy expose REST APIs

I want to integrate BMC Remedy with some other tool. So I am thinking of calling curl command to fetch some change request status from Remedy. Does BMC Remedy expose REST APIs ? How can we call them using curl ?
amitgaware
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How can I create an Incident with attachment in Remedy9

I am working on Remedy9 API integration with my code. I want to create incidents with attachment. I am using Rest APIs for the same. I am able to create incident without attachment but I have no idea how to do it with attachment. I have written my…
Neha Mangla
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invoking unmanaged DLL and returning string

I am attempting to invoke an unmanaged DLL and use what it returns for authentication. Could someone help me correct my code to return the correct authentication strings? I am confused about the struct's, any assistance would be appreciated. this is…
user2190928
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Which port to use to connect to Remedy AR System Server?

I'm trying to test a connection to Remedy using the Java API, i.e. arapi7604_build002.jar. According to the documentation, 4100 is a common AR System server port: https://docs.bmc.com/docs/display/public/itsm81/Port+information, but this isn't…
Martin Erlic
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Create incident in remedy via rest api using jquery

We are trying to create a ticket via jQuery but came across with the following error: Error: XMLHttpRequest for http://itsmapdv.bmc.com:8008/jwt/login required Cross Origin Resource Sharing (CORS). Code: function getAuthorisationCode(pstrUsername,…
Paritosh Kumar
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