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Questions tagged [remedy]

BMC Remedy is an application framework most well known for tracking IT assets, requests, and issues.

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Description

Remedy refers to the BMC Remedy Action Request System (ARS) which was orignally designed to be a platform to build help Desk systems on. Originally C-based, BMC is moving to a Java based engine, implementing a workflow-based way of working, atypical of traditional programming languages. The system incorporates a Java Based API for interacting with the system, and is extendable via several different types of plugins (eg. authentication, ARDBC, Filter-Plugins)

Today Remedy is most likely to be running the IT Service Management suite which includes:

  • Help Desk Incident Management, Service Request Management, Problem Management, etc
  • Change Management Includes Task Management and Release Management
  • Asset Management
  • CMDB for managing configuration items
  • SLM for setting and measuring Service Targets and KPIs

Related tags

117 questions
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Remedy: create incident from WS without using first name and last name

I'm trying to create an incident in Remedy through the web service HPD_IncidentInterface_Create_WS. Everything is working fine however it would be better for me if I could use the submitter's mail address or login instead of his "first name" and…
Jupiter Jones
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BMC Remedy user 7.5 Could i make a macro that can read a .csv file?

I need to create a macro in BMC remedy user 7.5, that can read a csv file and update all items contain in the csv file? Is it possible ? I have to make a large bundle of item and edit there location. Thank you
user1732792
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Editing a Remedy User macro file.ARQ

Using BMC Remedy User v7.5 p004 to track/manage incidents. This tool has an option to record macros which are saved as a .ARQ file, I can open this file in Notepad++ but it is quite jumbled. What I am trying to do is allow someone to search…
Jared
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Creating a Character field directly on the remedy Regular form

How to create a field on remedy regular form using java api.how to add that field to the default adminstrator view.i had created the character field.only thing is the field created is not in the view.please tell me how to directly include in the…
maiharun
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How to get values from Java List?

I'm trying to write a mini plugin for the BMC Action Request System Server. filterAPICall public abstract List filterAPICall(ARPluginContext context, …
Thomas
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ODBC reading of BMC AR System / Remedy data to VS2010/VB .NET

Edit MY goal is this, I need to do read data from a Remedy Database using a VB .Net app. /Edit I am trying to read data from the AR System ODBC driver in a VS 2010 VB windows form. I have added a connection in the data connections via , a system…
Globeadue
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How to use the result from comparing 2 forms and set fields in 3rd form in BMC Remedy ARSYS?

Please see the below scenario I have form A,B and C. I search B using fields from A to get a result list. result list contains one column with IDs of C form. Now I want get a field from A, set it in C for only those IDs returned by B. I know if…
Karthik G Sarode
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Creating Remedy tickets through API

Has anyone implemented or explored APIs to create tickets in Remedy (now BMC Helix ITSM)? We want to automate the CRQ ticket creation process automated through APIs. Please let me know if you have any ideas as well.
Parthiban
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How to pass each element in a list as arguments of a function

I have my data in an array. I need to pass an array value to ars_CreateEntry function in ARSperl. The array is formed dynamically based on inputs received, so its length may vary. #!/usr/bin/perl use strict; use ARS; use ARS::Login; my $server …
Madhan
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Excel Macro to create a file and open it

I have remedy ticket numbers(eg , HD0000001006530) in one column. I have to create a hyperlink on each cell referencing to itself. Clicking the hyperlink will run a macro. The Macro have to create a file of type .artask with content like below and…
Chandru
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Auto Assignment in BMC Remedy ITSM

I am looking for a solution to assign incidents assigned to my group to automatically get assigned to another group without any manual intervention. The auto assignment should be based on the value in Summary field. I have tried manual assignment…
Ketki Gupta
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Java clever replace parts of string within string needed?

I need some clever code to show me how to do this. I cannot use substring, split, etc because there is no specific character to search on. I thought about looping the String and reading each character and have numerous if statements to test, but…
Quentinb
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