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Questions tagged [remedy]

BMC Remedy is an application framework most well known for tracking IT assets, requests, and issues.

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Description

Remedy refers to the BMC Remedy Action Request System (ARS) which was orignally designed to be a platform to build help Desk systems on. Originally C-based, BMC is moving to a Java based engine, implementing a workflow-based way of working, atypical of traditional programming languages. The system incorporates a Java Based API for interacting with the system, and is extendable via several different types of plugins (eg. authentication, ARDBC, Filter-Plugins)

Today Remedy is most likely to be running the IT Service Management suite which includes:

  • Help Desk Incident Management, Service Request Management, Problem Management, etc
  • Change Management Includes Task Management and Release Management
  • Asset Management
  • CMDB for managing configuration items
  • SLM for setting and measuring Service Targets and KPIs

Related tags

117 questions
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BMC Remedy ITSM search based on Last Resolved Date

I am trying to generate a report which should retrieve tickets that are resolved a working day before the current date. If I run the report on 14-OCt-2019 (Monday), then the results should fetch tickets resolved on 11-Oct-2019 (Friday) I tried this…
Dan
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Need to read the excel attached in BMC Remedy incident via REST API

I need to read the excel attached within an incident in BMC Remedy. I am already connecting to Remedy via REST and can read the attachment but the thing is that it gets converted to String so only text based files like .txt, .log or .csv could be…
Karan Parikh
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Execute and set parameters on a PowerShell script file

I am trying to run a ps1 file sending one paramter. This script is to unlock account on AD. My ps1 file is: Param([string]$user="") Get-ADUser -Properties * -Filter {mail -like "$user"} | Unlock-ADAccount | Sync-ADObject -Destination…
Barcat
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BMC Remedy ticket status change error in asp net

I'm using MVC to manage the BMC ticket raise and resolve. However for certain groups there are additional fields that opens up after choosing the type of change as 'Resolved' I tried input values to those fields but still I'm not able to resolve the…
Pedi
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BMC remedy incident fields validation rules via rest api

We are using remedy rest api to create and modify incidents. This works fine. Now, to create or modify incident through UI, we need to make sure correct values for the respected fields are provided. For example while create an incident the field…
Valay
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pyars issue when get data from remedy database

My part code: from pyars import erars ars = erars.erARS() self._db_login(ars) (entries, num) = ars.GetListEntryWithFields(schema, query, fields,None) >>>> code will failed in GetListEntryWithFields error info: File…
xksyvone
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How to update incident status in BMC Remedy via API?

In my project we've integrated BMC Remedy API to create incident with comment and attachment, filter incidents, get incident. All these works fine. Now the requirement is to update status of an created incident to closed via API. I am using nodejs…
Valay
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Creating a Ticket in remedy Using Java Code

I need to create a ticket in BMC Remedy using a Java Code. Can anyone share the java api(get the api's jar file) and some samples to create a ticket using that api in java. I am unable to understand the answers in the Create ticket in BMC Remedy…
Aravind
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BMC Remedy 9.1 REST API front end performance impacts

I understand this is a loaded question, however I am going to try my luck to see if anyone has info/documentation that I have been unable to locate thus far. Perhaps someone with a better understanding of REST API functionality could point me in…
TetraFlash
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Java Rest API : BMC Remedy API and JIRA Integration

I'm integrating BMC remedy and JIRA to solve a problem. Task: I run a rest service and it raises automatic JIRA after reading BMC remedy if there are any records which are of type hotfix. So basically few fields from BMC will be mapped to JIRA when…
Saurabh Sharma
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Passing JWT in request header not working in groovy script

I am trying to access CI data from CMDB(BMC atrium) via groovy script and it goes in two steps. First to send a POST request to login api and get the authorization token. Second to use this token in subsequent api calls. I have tested both the APIs…
Aditya
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How to invoke a script on some action on ticket on bmc remedy?

The requirement is to invoke a shell script/.bat file on some action done on BMC remedy's incidents. After some research, it looks filter is the answer. But, on BMC remedy GUI, can't find any link to create a filter. Update: BMC Doc link Where is…
Vijay Kumar Chauhan
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authenticating to run a function within .net form application

I was hoping someone could clear up some confusion I have with using domain credentials to run a function. We use remedy for our ticket system, which normally uses an SSO library to authenticate using fat client and web brower authentication on the…
user2190928
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Error in creating remedy ticket using java

i need a Java class to submit tickets to BMC Remedy's but i was getting error could anyone please help me how to resolve that error. Find the below code: public class RemedyCreateTicket { public static void main(String args[]) { ARServerUser …
Taamil Arasan
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Cast error for Remedy Web service in SOAPUI

I am getting error while invoking Remedy Web Service "HPD_IncidentInterface_Create_WS" in SOAP UI. The SOAP version is 5.3.0. I have supplied all the mandatory fields. Error:
vartika dhupar
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