Questions tagged [remedy]

BMC Remedy is an application framework most well known for tracking IT assets, requests, and issues.

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Description

Remedy refers to the BMC Remedy Action Request System (ARS) which was orignally designed to be a platform to build help Desk systems on. Originally C-based, BMC is moving to a Java based engine, implementing a workflow-based way of working, atypical of traditional programming languages. The system incorporates a Java Based API for interacting with the system, and is extendable via several different types of plugins (eg. authentication, ARDBC, Filter-Plugins)

Today Remedy is most likely to be running the IT Service Management suite which includes:

  • Help Desk Incident Management, Service Request Management, Problem Management, etc
  • Change Management Includes Task Management and Release Management
  • Asset Management
  • CMDB for managing configuration items
  • SLM for setting and measuring Service Targets and KPIs

Related tags

117 questions
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Unable to create envelope from given source because the root element is not named Envelope

I have a SOAP request that I've tested in SoapUI. I successfully get the desired response. The problem in my code occurs when I'm testing whether or not the response was successful at if (isSuccessResponse(soapResponse)) { below: public static void…
Martin Erlic
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php CURFILE binary data from database

I have data stored in a table that is base64 encoded binary file data. I am migrating this data from a version 7x install of BMC Remedy HelpDesk to Jira Service Desk. I would like to be able to send the binary file data directly to Jira via the…
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Excel timestamp as parameter in MS Query results in Conversion Error

If found this thread, but unfortunately it didn't help: Excel date parameter in SQL query I tried the solution in the thread above and I get the following results: Using the ODBC connection I have to use the below in order for it to accept the…
Kudredin
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How to migrate from BMC Remedy and AccuRev to JIRA and AccuRev?

I am gathering information on what it takes to migrate from BMC Remedy and AccuRev to JIRA and AccuRev; and I would like to hear experiences from anyone who has done it and opinions from anyone who knows how to do it. I found out that Borland has a…
pizi
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how to encrypt a cookie in java and store in a db using webservice

I am working with a cross script vulnerability issue which will expose an id and email via cookie (since I am storing using a cookie ), with that any hacker can use the email and id to send a request to server using malicious java script I wanted…
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Formula to answer the "was this ticket still open on April 30th 2015" in Crystal Reports

The Data I'm working with is INC# Client Summary Opened Date Closed Date 1 user A Issue 1 12/18/2006 07/03/2015 2 user B Issue 2 04/01/2015 07/02/2015 3 user C Issue 3 05/04/2015 …
Liz
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Select textarea by using the class and ID with Watir-WebDriver

Trying to figure out how to select a field on a form using textarea with specifying the class and the ID. Unfortunately, I don't have control over the HTML that is generated as it is a vendor product. Sample HTML: