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Questions tagged [amazon-connect]

Amazon Connect is a cloud-based contact center solution.

See documentation: https://aws.amazon.com/documentation/connect/

304 questions
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Feature I want to add to my Amazon Connect scheduling app

So we wrote a React app that lets call center admins create holidays, special events, meetings and emergency conditions for Amazon Connect. In version 2.0 I would like to be able to allow admins to use an uploaded pre-recorded prompt and select that…
Tom
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AWS Connect - How to automate outbound call?

I am able to make manual calls to my customers. However, if I want to send an automated message to these customers the previous night, is it possible? What could be the possible steps: The customer information can be stored in a DynamoDB table. I…
Judi
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How to make a manual outward phone call using AWS connect?

I am trying to use connect to make a manual outbound call from a webpage to my different customers who are meeting a certain criteria. All the examples I see on the internet/tutorials are related to incoming calls. What will be the process? Create…
Judi
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Parsing data from AWS api using Golang

I am using the Connect API to get all the contact flows from a particular instance and want to store them in a DynamoDB. type contactFlow struct { Arn string ContactFlowType string Id string Name string } func HandleRequest(ctx…
user6087429
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How to create a pre-processing layer/lambda/step for the utterance before detecting lex intent

I am using amazon lex in my connect flow. It takes an audio input and detects the intent accordingly. I want to do some form of preprocessing of the transcripted text before detecting the intent for it (because the preprocessing might change some…
Sarah
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Read back an entered value as a sequence of numbers

Withing the Get Customer Input of the Contact Flow, I am attempting to read back to the user, a 10-digit number. However, it is reading it as a number, not a sequence of numbers. By this I mean, it reads it back as "2 billion, 9 hundred and 64…
Perry Hoekstra
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Amazon Connect - How to generate report based on CTRs

We have created a contact centre with two contact flows and 1 customer queue flow. Under Metrics there are multiple report types which focus on the Queue or Agents. But what I need is to get a report based on the Customer's choice for the Get…
James_RajKumar
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Amazon Connect Service Domain

Does anyone know if there is a way to share the domain of Amazon Connect with your Amazon SSO domain (used for Control Tower)? They both have the same TLD, and seem to have different paths to the actual applications, but I don't see a way to connect…
Jason Wadsworth
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AWS connect instance deleted

Is there a way in which I can revover the AWS instance that got deleted? It had very important data in it. Plus is there any way in which I can know which user has deleted it as multiple users have access to my aws services.
Vidhan Bagdai
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Amazon Lex and Amazon Connect Voice Recognition Fails

I have developed a bot in lex and created 3 intents with it. The first intent is to create an incident in a service now platform. I have tested it in lex console. it was working perfectly fine. Now i have created an amazon connect instance and…
Arulvelu
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Amazon Connect 'Set disconnect flow'

I just noticed that Amazon Connect has a new block called 'Set disconnect flow' and was wondering if it could be used yet or is it still in Beta? I can't seem to find any documentation or release notes.
krees_m_23
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How to enable one region to another in AWS

I am using Amazon Connect and storing the call recording in one region. I have Amazon Transcribe in another region and I followed How to create an audio transcript with Amazon Transcribe | AWS to convert the audio file to transcript format. Steps…
Harry
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Receiving email address through Amazon Connect/Lex?

I'm currently trying to set up a bot to collect email address via Connect/Lex using voice. I know this is near impossible to do without spelling it out character by character. I've tried setting custom slots, using AMAZON.EmailAddress, etc, but all…
Kenny
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How do I develop and maintain an AWS Connect/Lex chatbot?

I have a Connect/Lex chatbot that seems to be working fine. Great! I have some requirements before this can be a product my team can support: In the highly unlikely event that business rules change or a bug is discovered, my development team needs…
Charles
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Getting Response "Null" when testing using Lambda's test functionality

I am invoking a Lambda function that retrieves data from ServiceNow via an API call within the Lambda. I have tested the code using call flows withing Amazon Connect, but when trying to utilise the Lambda Test Functionality, it succeeds, but the…
ArcherGilly
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