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Questions tagged [amazon-connect]

Amazon Connect is a cloud-based contact center solution.

See documentation: https://aws.amazon.com/documentation/connect/

304 questions
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How to access sessionAttributes values from amazon lex response in Amazon Connect?

I have set the value of session attribute in my lambda function response, which I am getting in amazon lex after invoking it from Lex. But, When I tried to access this value in Amazon connect using - $.Lex.SessionAttributes.dateFlag I am not able to…
vikash singh
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AWS Connect with lex and lambda functions

I have built a simple telephone chatbot using Amazon Lex. In a few of my intents I call on a lambda function to give a specific response based on the slot value. However when I try this in Amazon Connect, the lambda function does not seem to get…
threesunnydays
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How to give a specific intent response in Amazon Lex based on an earlier response?

I have an initial intent used to classify the user ie Intent1 "I Need help" with a 1 slot (Slot 1) asking "what type of user are you? " The options are "userType1", "UserType2" and UserType3". following this, with Amazon connect I have a a…
threesunnydays
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Not able to invoke Python Lambda function from Amazon Connect

I have been trying to invoke simple lambda function in Python from Amazon Connect but not able to do so. Error: The Lambda Function Returned An Error. Function: import os def lambda_handler(event, context): what_to_print = 'hello' how_many_times…
Gulshan
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Unable to retrieve recordings from Amazon S3 Bucket

We created an instance in Amazon Connect and we're having Data Storage section to store call recordings on Amazon Connect.Usually, the call recordings are storing in Amazon S3 but in our case recordings are not storing in Amazon S3 but it is…
Venkatesh Voona
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Amazon Connect unable to Invoke Lambda function after permissions have been given

I am attempting to use Amazon Connect to trigger a Lambda function. I used the command line argument described in the Amazon Documentation here and I am unable to determine why the lambda function is not being executed. The role assigned has a…
TheLegendOfCode
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Amazon Connect - Invoke Lambda

get_customer_input ReasonForCalling_Play_prompt Lambda function returns properly when testing Lex chatbot. Invoking the function through Amazon Connect results in an Error. Any ideas on how to save the return from Lambda in Connect with proper…
brainygrunt
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Can we capture voice input from amazon connect directly and passes to lambda function?

Can we capture voice input from amazon connect(without using any other speech to text API) directly and passes to lambda function?
test Sopra
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How to attach call flow which I have created to routing profile?

I have created call flow using lambda integration and publish. I am not getting from where I should attached newly created call flow to routing profile. Regards, Mitesh
Mitesh
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amazon connect and amazon lex work in Saudi Arabia region?

We are building IVR based application where user can talk to voice bot to get his query resolved. as our Team decided to go with amazon connect and amazon lex to build this application. But our client is from saudi arabia region and we are not sure…
Tabrej Teli
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I have created an SIP domain in Twilio. How do we configure a Polycom IP phone with the twilio settings?

I have setup a contact center using Amazon Connect. However, I now want to transfer the agent calls from CCP to the desk phones (IP based). After initial research, I found that currently Amazon Connect does not provide SIP integration, but we can…
kskiran
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Get CTR data from Kinesis Stream

I want to get old CTR data from Amazon Kinesis, but I am not sure how to do it. (Not the real-time data, a data that is old like 1 day or a few hours, As Amazon Kinesis stores data for around 360 days.) thanks in Advance.
Amjad
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2 answers

Deploying Lambda function (not as part of an Application) using AWS CDK

I am trying with AWS CDK to deploy few lambdas. Code pasted below created a Serverless application also a newly created role associated. But for my use case only standalone functions are required. So.. is there any option in CDK API to create only…
Thiraviyakumar
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Amazon Connect Stop Call Recording

Is it possible to stop call recordings in Amazon Connect so the customer and agent can discuss sensitive material without being recorded? I am aware of the set call recording behaviour blocks, but they don't seem to work on a call that has already…
Garreth
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What happens to the contact attributes when executing another contact flow? - amazon connect - contact flows

So I'm trying to execute a Lambda function based on the value of a contact attribute (checked by a Check Contact Attributes clock) that I set on the previous contact flow. My question is, are the contact attributes local to the contact flow or can…
the_ccalderon
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