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I am able to make manual calls to my customers. However, if I want to send an automated message to these customers the previous night, is it possible? What could be the possible steps:

  1. The customer information can be stored in a DynamoDB table.
  2. I can create a contact flow: Start, Call Phone no, Set Voice, Play Prompt, End flow
  3. If the flow is correct then which block will make the db/Lambda call? (Is it play prompt?)
  4. I tried using StartOutboundVoice but if the contact flow is Outbound Whisper then it does not work.

Really appreciate some help.

John Rotenstein
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Judi
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1 Answers1

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TLDR: create a lambda to call the StartOutboundVoiceContact API action

Here are two guides from AWS which I found quite useful

The authors go through a couple of use-cases which you may find relevant.

Stefan
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