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Questions tagged [amazon-connect]

Amazon Connect is a cloud-based contact center solution.

See documentation: https://aws.amazon.com/documentation/connect/

304 questions
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How to pass attributes from amazon connect in amazon lambda?

for example, in one contact flow, I set a contact attribute: Name: Jack Jackson Then the contact flow is transferred to a second contact flow via caller's selection. In the second contact flow, I wish to invoke a lambda function, where I want to be…
raffa
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AWS Connect and Lex - How to reference a value of a slot from lex excution?

I have a Lex bot where it collects a value for a slot "name". Then in the lex interface, for fulfillment, I selected "return parameters to client", I assume this means it will return intent and slot values to Connect when I add a "get customer…
raffa
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Amazon Lex doesn't passes the conversation between user and Lex to amazon connect

In this Presentation Video from Yaseer (Amazon Connect). He Demostrated that Amazon Lex Passes the conversion that happened between the user and Lex bot to the Amazon Connect contact Center agent. However I dont receive the conversion data in…
devansvd
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Voice message save in aws s3 bucket using Amazon Connect

how to save voice message of customer number and store in an s3 bucket using aws connect. I made a contact workflow but I am not understanding how to save voice message to s3 bucket?
Mohammad Shahadat Hossain
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Access SOAP request in AWS Lambda

I am working in IVR team. I write SOAP web services, write java client to access those web services and set data in the session variables of the CISCO API and IVR can then able to access that data. I am very good at this. Currently, my manager plans…
john
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Amazon Connect - Amazon Lex slot reading prompt at the end of flow?

I am building an IVR in Amazon Connect that accepts voice input using Amazon Lex integrations. I have set up a collectName intent to collect the user's first and last name but the slot is prompting for last name at the end of the flow after other…
Micah Goulart
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Amazon Connect Contact Flow - TTS voice not set in all scenarios

I am setting TTS in a module in Amazon Connect. When I make a change (in my case via Lambda) the TTS voice correctly propagates to various places in the IVR flows, such as the default whisper pre live agent connection announcing the queue the call…
square_eyes
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Amazon Connect as Voice Mail System

I am trying to configure Amazon Connect as a voice mail system with this flow: The recordings are not being loaded into our configured S3 bucket. I stumbled on this documentation that seems to indicate that this will not work because the voicemail…
Be Kind To New Users
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aws-sdk 403 Error for Access to fetch from origin 'http://localhost:3000' has been blocked by CORS policy

I am trying to do a search profile of a customer from my CRM using AWS CustomerProfilesClient SDK's searchProfile API. Though I am passing Access-Control-Allow-Origin header along with the body in the api request, it is giving me an error saying…
Surya Uppalapati
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Get ID of Amazon Connect - Basic Routing Profile to use in "aws_connect_user" Terraform resource

I'm deploying an Amazon Connect instance via Terraform. In order to access the Amazon Connect CCP (Contact Control Panel) without using the emergency access, I need to deploy the following Terraform resource: "aws_connect_user". As specified in…
Gregory
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Amazon Connect contact flow export result difference between CLI and UI

I have followed the describe-contact-flow to export my contact flow content using AWS CLI. Here is my CLI: aws connect describe-contact-flow \ --instance-id myconnect \ --contact-flow-id | jq '.ContactFlow.Content | fromjson' But…
Binh Nguyen
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amazon connect CCP is try to connect to awsapps.com

We tried to use a custom Contact Control Panel (CCP). It tries to connect to awsapp.com but throws x-frame-options error. How to disable that? Function: connect.core.initCCP(containerDiv, { ccpUrl: instanceURL, // REQUIRED …
Ali
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Can I access call transcripts for voice contacts programmatically in Amazon Connect?

I am working on a customer service application that integrates the Amazon Connect Customer Control Panel to handle answering customer calls while looking up customer data from DynamoDB and Salesforce, using a pattern much like this (but without…
DanHam
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Not able to communicate through websocket from amazon connect

I'm integration amazon connect platform to maintain a two-way flow communication in our own chatbot where customer will be the user in our platform and agents will be there on amazon connect platform to communicate. I'm using websockets for the…
Aditya Shrivastava
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aws connect search_available_phone_numbers API for python does not work

I am trying to use the available phone number API in order to claim and attach a contact flow. I tried following the documentation provided by AWS for…
Ranjith kumar
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