Amazon Connect is a cloud-based contact center solution.
See documentation: https://aws.amazon.com/documentation/connect/
Questions tagged [amazon-connect]
304 questions
0
votes
1 answer
Amazon Connect in "CREATION_FAILED" status after successful call to .createInstance() from NodeJS aws-sdk
When I run the following code from a Lambda Function:
await connect.createInstance({
InstanceAlias: 'my-connect-instance',
IdentityManagementType: 'CONNECT_MANAGED',
InboundCallsEnabled: true,
OutboundCallsEnabled:…
Kevin Glick
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AWS Connect: Custom CCP bring to front
I'm aware that the Amazon Connect CCP is based on the idea that it can be developed and integrated in any website at will without the restrictions of a closed product. However the fact that it is embedded, means it has some agent usability…
Fan Santboia
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- 7
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1 answer
Alphanumeric inputs to Amazon Lex slot via Amazon Connect
I am having troubles capturing user's alphanumeric inputs to Amazon Lex slot via Amazon Connect (voice) - for example - the bot can't completely capture inputs like A1234567B. Has anyone encountered the same issue? If so, may I know your approach on…
Wayne
- 1
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1 answer
Amazon Lex - receive spoken spelled out word, what slot type should I use?
Goal
User should spell out their name one letter at a time, for example: "s a r a h" / "ess ay are ay aych".
Lex should understand and convert it to text together: "sarah"
What I've tried
I'm using Amazon Connect (IVR/phone, user speaks into the…
Don Cheadle
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AWS Connect : How do I show company name on outbound calls instead of a phone number , or maybe both?
I have been trying to show up the company name instead of a phone number when an outbound call is initiated automatically at certain times using aws connect contact flow. So far, everything is working as it should be except for showing up the name…
0
votes
1 answer
AWS Connect API CORS issue
I am new to AWS and been struggling to find a solution for my problem. I am trying to create a custom chat widget for our website using Amazon Connect and I am using this API to start a chat contact.
I am following this article to create a custom…
Kim Carlo
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End Amazon Connect call if Store user input does not register any input
all. I have a Contact Flow in which a customer is greeted. The customer is asked to input a nine digit ID number, the time-out before first entry is set to 5 seconds, and the '#' symbol specifies the end of input. However, if the customer doesn't…
nazar
- 149
- 13
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Getting all agent status in amazon connect instance
I am trying to build a supervisor kind of screen in Amazon connect mirroring the Finesse Supervisor desktop. So I am looking for a way to get the all available agent State & Queue Status in Amazon connect through any API.
Currently I am able to get…
Nivetha T
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2 answers
Amazon Connect Instance Logging
How do I enable AWS Amazon connect logging?
I have enabled the logs in the instance and I can see the log groups in ClouldWatch but no logs are being created.
Airboss
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- 3
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Amazon connect hello world lambda integration always errors
I have a simple java lambda function which has the following code
public String handleRequest(Map input, Context context) {
Map result = new HashMap() {{
put("status",…
footy
- 5,803
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- 96
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Amazon lex Slots break
hi i have 2 slots type in lex one is Membership Number and 2nd is Pin.
i wanted to know, in contact flow can we check Membership number from database before moving to second slot which is pin.
mean if we enter wrong membership number it check first…
Tayyab
- 329
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1 answer
IVR input through voice without lex
i just want to know can we take input in IVR through voice without lex in amazon connect. If yes So, How?
Tayyab
- 329
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- 16
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1 answer
Scheduled callback with Amazon Connect
Is it possible to build a flow that allows a user to schedule a callback from an Amazon Connect queue using the StartOutboundVoiceContact API?
Tom
- 25
- 5
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2 answers
Can you do a no-hold transfer in Amazon Connect
I have a deal I'm working on designing to deploy Amazon Connect to a contact center with 200 agents. Their volume is 95% outbound, and 5% inbound voice only. Their account managers receive qualified leads in their CRM (in this case SalesForce…
Tom
- 25
- 5
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votes
1 answer
Is it possible to import/migrate functionality/specific files from one Amazon Connect instance to another?
Is it possible to import/migrate functionality/specific files from one Amazon Connect instance to another?
We've built out call center functionality within one Amazon Connect instance but we'd like to migrate the code/files over to another instance…
