Amazon Connect is a cloud-based contact center solution.
See documentation: https://aws.amazon.com/documentation/connect/
Questions tagged [amazon-connect]
304 questions
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Alter the audio format for Amazon connect recordings
So the basic problem is that I am setting up an Amazon connect instance and have successfully started recording calls too but I want the recording audio file to be stored in the S3 bucket in some format(.mp3, .mp4, etc) other than the default that…
Gurunath Rao
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How do I configure multiple AWS Connect instances from different accounts with AWS Single Sign On in a top level account?
I am setting up our telephony system in AWS and we're utilizing AWS Single Sign On for our primary SAML authentication. This has worked fine for normal cli and console access but has kind of been a struggle for implementing Amazon Connect through…
Tony M
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Weird issue while processing events coming from kinesis
I setup amazon connect on aws and if I make a test call, it will put that call in a aws kinesis stream. I am trying to write a lambda that process this records and save them to database.
If I make a simple call (call the number - asnwer - hangup) it…
DoArNa
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AWS Connect - ContactFlow type is invalid
I'm trying to call a Contact Flow using AWS Node.js SDK, but when I call startOutboundVoiceContact function always I get the following error:
Error: ContactFlow type is invalid
Follow bellow the code I'm trying to execute:
var connect = new…
pedro.olimpio
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How to avoid too many stream names created in KVS Kinesis Video Stream when trying to ingest data from AWS connect?
Am trying to ingest data from AWS connect to AWS KVS (Kinesis Video Stream) but for one call conversation over AWS connect too many KVS records creating, please suggest solution to avoid same and get single entry in KVS for a call.
PFA screenshots…
sudhir tataraju
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2 answers
How to call Cognito User Pool for Authentication from Javascript page for Lambda API gateway
I am having Amazon Connect Customized Control Panel where Agent can receive call. I have developed customized HTML screen where agent can enter customer details and save into database. For saving I am calling lambda function using API gateway. I am…
gans2910
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Unable to export contact flow in Amazon Connect due to large size
Hi I have created a contact flow in amazon connect and its complex. There are above 100 blocks (prompts, customer inputs invoke lambda etc) and when i try to export the contact flow (i want to import it in different test environment), it gives the…
Muhammad Muneer
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How to use puppeteer to automante Amazon Connect CCP login?
I'm trying use puppeteer to automate the login process for our agents in Amazon Connect however I can't get puppeteer to finish loading the CCP login page. See code below:
const browser = await puppeteer.launch();
const page = await…
the_ccalderon
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Input from Amazon connect to Lambda function contains phone number as +1 always; even if I am calling from Germany number
I am calling AWS Lambda from Amazon Contact Flow, the default input from contact flow to lambda function is sending phone number of the customer with "+1XXXXXXXXXXX". Though, I am calling from Germany number "+49-XXXXXXX".
Sanjay
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How to get status of placed call on Amazon Connect?
I'm writing an app which sends an automated call via Amazon Connect. The app needs to retry to another destination number should the first one fail to pick up. The app is being written in Python3 and is to be hosted in Lambda.
This is the resource…
user3363640
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Amazon Connect - Outbound Number Check Contact Flow- Lambda Function
I'm looking for some help regarding outbound calling.
Using the article https://aws.amazon.com/blogs/contact-center/identify-and-move-unwelcomed-calls-on-your-amazon-connect-instance/
I have created a function that will block/play message to…
BenBruce
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Amazon Connect Outbound Calling - Seeking Example Code Links
I want to setup a simple Amazon Connect call-flow that dials back any customer who leaves behind a phone number on my website. I am a rank beginner at Amazon Connect and cannot find any example code showing how to setup outbound calling to…
Deepam
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contact control panel unable to install in salesforce
Amazon Connect CTI Adapter in Salesforce App Exchange unable to install in salesforce
this app can't be installed.
there are problems that prevent this package from being installed.
wrong type for the attribute
Click Here To Check the error
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Is it possible to add an extension to an outbound call via Amazon Connect?
I am currently working on implementing Amazon Connect at our company as their call center solution. We work with alot of clients that have internal extensions on a main line. The agent control panel allows for placing external calls however, there…
tastydew
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Dynamically set Outbound Caller ID in Amazon Connect
I have three phone numbers, each one related to a different queue.
And one routing profile where I can set up only one default outbound phone number.
How can I dynamically set appropriate number for the outgoing call depending on what phone number…
Dmytro
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