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Questions tagged [amazon-connect]

Amazon Connect is a cloud-based contact center solution.

See documentation: https://aws.amazon.com/documentation/connect/

304 questions
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Amazon Connect & Salesforce: Lambda not working --- "errorMessage": "invalid_request: must use HTTP POST",

I am trying to test AWS lambda function that i deployed to test the Salesforce integration by invoking event-phoneLookup but getting below error. With the help of the integration document i had created a lambda application. "errorMessage":…
Yatin Patil
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Is there a demo on how to integrate Amazon Connect and Google DialogFlow for NLP?

I would like to get an understanding as to how to use Amazon Connect’s capability to connect with the Google Dialogflow for Natural Language Processing (NLP).
DSmith
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Is Amazon Connect supposed to set the outputDialogMode when invoking Lex?

When I call a Lambda function from Lex by calling my number set up in AWS Connect, intent_request['outputDialogMode'] always seems to return "text" when using a simple if/else statement. Is this expected?
Michał
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1 answer

Amazon Lex - Barge In

I have a Lex bot that is called from Amazon Connect. I have figured out how to allow barge-in from the Connect Get Customer Input. However, that's where it ends. When my Lexbot prompts for my slots, it isn't allowing the caller to barge-in. I…
TimWagaman
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Is there a way to export and import the Amazon Connect - contact flow

I checked there is a way to import and export the connect json in the Amazon Connect via UI. It is working as expected. Is there a API (AWS SDK) available for importing? We want to automate this process! Could someone tell the way for achieving…
Harry
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Amazon Lex with Amazon Lambda Help for Ice Cream Shop

Based on a Date, I want Amazon Lex to respond with a flavor(s). It is for my ice cream shop. I am using this as part of my Amazon Connect system, whereas someone asks, "What is todays flavor" and Amazon Lex says, "Today's flavor is Mint Chip" for…
pwiz
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Switching Amazon Connect agents offline automatically

We've got a contact centre on Amazon Connect. However, our agents keep forgetting to log off or switch to offline when they leave or close the browser, which messes up with user experience and metrics. Manually, through the "Real-time metrics"…
denismo
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Is there a way to get the input Transcript from LEX into a lambda which then allows connect to grab that transcript and set it as a contact attribute?

I have this lambda below that gets items from DynamoDB and returns it to connect just fine... however, I cannot seem to get the inputTranscript over. Is there a way I could implement this in my current lambda so that Connect can access it? I am…
JustinMc
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How to achieve Amazon Connect -> AWS Kinesis Video Stream -> Lambda -> save audible .wav in S3 (Live Streaming)

Trying to configure Amazon Connect to live stream conversation to AWS Kinesis Video Streams and then triggering Lambda function (Python) that uses GetMedia API to sample this recording and send it to certain S3 bucket. Pretty much stuck at this…
eastwood
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Put a user on hold with Amazon Lex

We are using Amazon Connect, Lex and Lambda to create a phone bot. One use case we have is that we need to put the user on hold while we find information in other systems. So the conversation will be something like this: - bot: hi, what can I do for…
dgaviola
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Failed to update Lex bots

I have created Amazon Lex bot and working perfect. I want to add this chat bot to amazon connect so people can use this chat bot over mobile call. but I unable add to chat bot to amazon connect. It shows "Failed to update Lex bots.Please try…
Mehul Katara
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Integrating Amazon Connect Stream API and Lambda API Gateway

I am using Amazon Connect Stream APIs for customized Agent control panel with Amazon Connect. https://github.com/aws/amazon-connect-streams Now I want to integrate lambda API gateway in customized agent screen to save page data into database. I am…
gans2910
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Amazon connect unable to save recording in s3 bucket

Amazon Connect is able to process the outbound calls and inbound calls, have an option to record calls in S3 bucket, I have made path settings in Data Storage administrator, but am still unable to see recordings in s3 bucket, is there any other…
sandeep kumar parukoti
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Amazon Connect Automated Outgoing Call

Using Amazon connect I can make an outgoing call manually, But is it possible to make an automated call to someone and play the voice message when amazon lambda function trigger?
Mehul Katara
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AWS lambda function failing in Amazon Connect

I have written an AWS lambda function in node.js to send an email, which is invoked in an Amazon Connect contact flow. In the error branch it plays a prompt saying "lambda function failed." I verified the IAM role has permission to send email with…
Mr Wannabe
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