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Questions tagged [ticket-system]

Ticketing systems are used to keep track of workflow items, typically for support, bug fixes and implementation of new features.

Ticketing systems is a high-level grouping of database systems used to keep track of workflow items. Typical implementations include issue tracking, bug tracking and change tracking systems.

Each ticket, or record, in a ticketing system represents a discrete unit of work, for which the state (for example: unassigned, in progress, finished) is tracked continuously. Tickets are assigned to and can be re-assigned between particular persons or groups, and can be automatically escalated if lack of assignment or progress so requires.

Also see , and

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Hyperlink add in OTRS Ticket?

I need a hyperlink in OTRS Ticket. How can i add a hyperlink for a particular ticket in its right pane under ticket information of OTRS. This is needed to link with other system.
Abdul Ahad
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How to create a ticket reference number in PHP and mySQL

I'm working on a ticketing system in PHP and mySQL. I have a table support with id as my primary key and AI. I want to add ticket_number, so that when a ticket is submitted each ticket is assigned a unique number. I can't use mySQL to AI a second…
jmiller
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QR Code/PHP Ticketing System

I have a QR code that is printed out on a ticket in which once it is scanned it goes to this URL bungeedesign.com/ticketvalidatorv1/index.php the page shows if the ticket is valid or not by checking the date that I set matches today's date (current…
J.Rogers
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Searching Two columns from csv file and then displaying the result in console(Ticket Reservation System)?

I want to search two columns from CSV file like the data of Flying From and Flying To and then display the result in console. I have tried searching and everything is really hard for me to understand. Appreciate your support.
Mark Riz
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issue in bus seat layout in android

i want to create bus ticket booking layout in my app . i created layout but seat arrangement not came proper. below is image . i just want to seat layout proper other element is proper seat_selection_screen.xml
Varshil shah
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Free Issue Tracking System Recomandation

I am looking for a free online Issue Tracking System that allows public users to add tickets ( so no sign up required ). I already looked on other topics regarding ITS on stackoverflow but I couldn't find anything close to what I am looking for. Any…
Rock3rRullz
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Where should I place custom JavaScript files in Request Tracker?

I would like to know the proper way to add new javascript files to RT and also where should I add the tag.
iamdeit
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Reading emails?

I have thought some time about creating a PHP-based customer-service thingy that assigns different types of customer-related stuff to a ticket-id (#). For starters, I would like to be able read emails from an email account and assign a ticket-id to…
Industrial
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Osticket - How do I assign a ticket to one person in a team?

I can't seem to understand how Osticket work. I looked everywhere I could for help in understanding how this system work, but without luck, hence I'm here. Can you explain the use of Departments, Groups and Teams? How do they work together? I like…
Lemar Gray
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OTRS v4 Soap/Rest response limit to 500 results

I am pulling tickets from OTRS server (I set up GenericTicketConnector and I use both Soap and Rest protocols). For example when I try to extract all tickets from specific queue, my response is always limited to 500 results (8000+ tickets in the…
mrkzq
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Emails to clients from Jira

I'm looking to send out emails to clients when employees make progress on Jira tickets. Is that possible? To give an example: A client sends a question through the company website. They then receive an email with their ticket number and can check…
Lana
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Best open source IT ticket system that works well with AD for authentication

I work for a company that wants to go with an open source IT ticket system that is easy to integrate for the users on our domain. We want them to be able to login with their user accounts that are on the domain. The ticket system does not have to be…
j c
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How can I get a count of Tickets Closed on a given day?

I have a table that stores the status changes of a ticket. Some tickets were re-opened after being closed. And in certain cases (example below) re-opened several times. Ticket SEQUENCE NEWVALUE OLDVALUE TIMESTAMP 5879 15870 …
Sung
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osticket with ticket id in subject doesn't generate new ticket

I got mail with subject 'WG: [ticket#29478] H...'. I forward it to the osTicket system, but new ticket was not created. When I delete '[ticket#29478]' or change the name of ticket in the subject then new ticket is created. Can someone explain me why…
Korl
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Batch ticket modification on Phabricator

I have many old tickets with open status on Maniphest and completely useless for now, How could I change status of all of them to resolved without changing one by one?
Mark K.
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