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I got mail with subject 'WG: [ticket#29478] H...'. I forward it to the osTicket system, but new ticket was not created. When I delete '[ticket#29478]' or change the name of ticket in the subject then new ticket is created. Can someone explain me why no new ticket is created if subject contain [ticket#xxxxx] and how can I fix this??? I use osTicket v1.6.

Thank you for help.

Korl
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If a ticket number is attached to the email it will be associated with that existing ticket, rather than generating a new one. I don't know of any way to disable this function.

Paul Brindley
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