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Questions tagged [ticket-system]

Ticketing systems are used to keep track of workflow items, typically for support, bug fixes and implementation of new features.

Ticketing systems is a high-level grouping of database systems used to keep track of workflow items. Typical implementations include issue tracking, bug tracking and change tracking systems.

Each ticket, or record, in a ticketing system represents a discrete unit of work, for which the state (for example: unassigned, in progress, finished) is tracked continuously. Tickets are assigned to and can be re-assigned between particular persons or groups, and can be automatically escalated if lack of assignment or progress so requires.

Also see , and

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Processing Answers to emails sent by the system

I'm building a ticketsystem which creates tickets from incoming email automatically. The workflow look's like this: User send's a email to support@yourname.xyz The System creates a new ticket A Team member answers to the ticket via a Dashboard The…
Markus
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How to give temporary privileges to Client using Spring and JSF

Hi i have a small application with spring and i've been adding security which is great but i need to allow temporary privileges to a specific client may generate an GUID to injecting into the URL, and send it to their email saying something like: Hi…
Necronet
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create Jira ticket with python with a dedicated CC

I am trying to create Jira tickets with python. The Problem is in order to create the ticket in Jira I need the "To" option, to assign it the "CC" option is needed as a dedicated field. In bash I used to do as follows and ticket was correctly…
Max
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Guided ticket handeling in Jira?

I wonder if it's possible to specify ticket "types" in Jira and have specific data that MUST be filed in for a given ticket type. Say we have a "campaign start" ticket type. In that the creator must set a few dates, attach a file with some data etc.…
inquam
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Error Inserting data in Database using Prepared Statement

I'm working in a ticket system for my company using PHP and Prepared Statement. When you add a ticket, you're supposed to fill these fields: Ticket type Ticket title Ticket description Date requested Hour requested Company Type of…
Josue Marin
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Closing Service Now Tickets using Powershell

Can anyone let us know if we can Close Service Now Tickets using Powershell Scripting.
Shaik Shahabuddin
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How can I get all comments for a single ticket in a ticket support system?

I have the following 2 tables (1 for the tickets and 1 for the ticket comments): CREATE TABLE Tickets ( ticket_id int(10) ticket_business_id mediumint(8) ticket_title varchar(50) ticket_message varchar(1000) ticket_is_active…
user3614030
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Searching a ticketing system, recommendations

I'm searching a ticketing system in order to implement it on some business. I need a ticketing system with these possibilities and characteristics (if it's possible) or the maximum of it: Must be compatible with Linux Open-source code and free…
msabate
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How to design a trouble ticket based knowledge management system?

Monologue As I write this question I have already prepared myself psychologically that very soon this question will be flagged and closed as being too broad and general than specific. I am prepared for that as I feel the same too. Nonetheless I must…
raikumardipak
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Frontend live-preview in Wordpress

I am looking for a live-preview functionality like the one here on the Stack exchanges sites. I am using a ticket system plugin called JS support ticket on a Wordpress site. It creates some textareas for the user to write in for posting messages.…
Steeven
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Migrating from one Trac instance to another

I want to move tickets from one trac instance to another. Is there some utility that will help me do this? The current instance is running on my server using a sqllite db. The instance that I want to move to is on sourcerepo. Are there any utilities…
Ritesh M Nayak
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JIRA integration to my project

How should I integrate JIRA to my software to be able to use it's ticket management? I've gone through REST API documentation but not able to understand what exactly should I do.
Bhakti Kulkarni
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How to chek in a eventbrite ticket with a barcode scanner pistol

Eventbrite events I created a event in eventbrite, now i want to do the check in of the tickets, i know i can do this my the app using my phone camera, but this works with qr codes. My problem is that i want to make the check in with the barcode, i…
imjustaguy
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Ticketit not working after installation (Invalid JSON Response)

I just installed the ticket system ticketit, but am getting an error immediately when accessing the tickets, saying: DataTables warning: table id=DataTables_Table_0 - Invalid JSON response. For more information about this error, please see…
nameless
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store underlying tasks without knowing the parentId

Currently I'm working on a ticket system in PHP where a ticket could have underlying tasks. Visually i've a form thats needs te be filled in with ticket information like: subject, impact, etc. There is a button to add tasks that opens a popup to…
Bham
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