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Questions tagged [ticket-system]

Ticketing systems are used to keep track of workflow items, typically for support, bug fixes and implementation of new features.

Ticketing systems is a high-level grouping of database systems used to keep track of workflow items. Typical implementations include issue tracking, bug tracking and change tracking systems.

Each ticket, or record, in a ticketing system represents a discrete unit of work, for which the state (for example: unassigned, in progress, finished) is tracked continuously. Tickets are assigned to and can be re-assigned between particular persons or groups, and can be automatically escalated if lack of assignment or progress so requires.

Also see , and

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implementing "Reply this by email" for a ticket

I'm going to develop a ticketing system with c# that should send an email containing the ticket content to the receiver upon ticket submission and the receiver should be able to reply to that email which results in sender receiving the email of the…
arash moeen
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Lock a ticket for an amount of time (events tickets booking system)

I'm struggling to come up with a solution for events ticket booking system. I need some idea how to lock a ticket once added to 'a cart' so it cannot be booked by other customer How is this done on other ticket booking sites where the ticket is…
vault-boy
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Is it possible to connect Github to Unfuddle to use powerful commit messages?

My team is using Github for code hosting and Unfuddle for ticketing. Is it possible to connect Github to Unfuddle so that we are able to update/close tickets from our commit messages?
markdorison
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Create transcript of discord channel

Is it possible to create an archive of a channel using discord.py? I have tried following this: discrod.py Text channel history to HTML file, however it: Didn't send the file, no matter what I tried; When I opened the file through the browser, it…
Mdog504
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How to create report with tickets closed at certain date in Trac

I wish to create a report that would list all the tickets that were closed in a certain period of time. The pseudo-code would be like SELECT * FROM tickets WHERE closed AND date_closed = 'january 2009' The part I am unable to resolve is date_closed…
Josef Sábl
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Maximo: Use script to update work order when a related table is updated

I have an automation script in Maximo 7.6.1.1 that updates custom fields in the WORKORDER table. I want to execute the automation script when the LatitudeY and LongitudeX fields (in the WOSERVICEADDRESS table) are edited by users. What kind of…
User1974
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How do I add a column with a new status in Jira?

I've modified the board and added a column in Jira but there are no status for it and it doesn't show on the board, how to fix and have the new column show up on the board and work correctly ?
Michael Durrant
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Hashmaps sell plane tickets java

I'm doing a project for university of an app that sells flight tickets. in the part of offering the plane seats available,I'm making them with hashmaps, putting the passenger name, and the row & seat as the key. I don´t know how to use the scanner…
Rodri Marchese
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Ticket Tracking Software w/ Good Email Integration and Decent Navigation?

I am looking for a simple system to manage inbound emails from a support mailbox for a group with about 3 support people. I've looked at OTRS which seems to have the features that we need. Unfortunately, so far the UI still looks like a confusing…
jsight
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Update existing ticket in VTiger

I am a newbie to VTiger, I am using the 5.2.0 version to try, learn implementing Issue Tracking. Intro: A client sends an email to say support@company.com, Mail Converter or Mail Scanner.. scans for the new email and if found creates a new…
gkolan
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sql only storing 1 request per user, ignores other ones

somehow my mysql database is only storing requests once per user. I'm planning to create a ticket system for my website, I've created the tables and created a form and a php class see below. In the case that i would want to create 2 different…
stackxquestion
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A ticket System to integrate in Rails

I want to add a Ticket System to the web app I'm developing. The idea is very simple: Users can open tickets when they have problems and the Admin can see the tickets the users have submitted. I'm looking for a ticket system but I have found only…
Gonzalo Jara
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Shopping Cart Timeout

If I'm writing a ticketing system, where the customer selects the ticket and I want to lock it for 3 minutes (like ticket master) until they complete their order or time runs out, how could I do this? I want to avoid having a customer abandon…
user1205641
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How to install DiamanteDesk system requirements

Now I try to install DiamanteDesk and when I enter the command php app/check.php It returns this: Does anyone know how to fix this problem?
Nour Eldin Megahed
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How to disable rotation ip address in OSticket API

I able to create a ticket in OSticket by using api as below: Header: - Content-type : application/json - X-API-Key : 11CB7DD1E1F02123XX0696C455053BFB Body { "alert": true, "autorespond": false, "source": "API", "name": "User Name", …
Ifwat Ibrahim
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