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I'm looking to send out emails to clients when employees make progress on Jira tickets. Is that possible?

To give an example: A client sends a question through the company website. They then receive an email with their ticket number and can check back to see the status the ticket and/or receive emails to know when progress has been made on that ticket.

If it is possible, how would I go about doing this?

Thanks

Lana
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If You have mail server connected with Jira enter Notification schemes in main administration. Create new scheme and choose for which event who should be notified. Then enter right project administration and in section Notifications connect created Notification scheme to this project. :)

Czachovic
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