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Questions tagged [ticket-system]

Ticketing systems are used to keep track of workflow items, typically for support, bug fixes and implementation of new features.

Ticketing systems is a high-level grouping of database systems used to keep track of workflow items. Typical implementations include issue tracking, bug tracking and change tracking systems.

Each ticket, or record, in a ticketing system represents a discrete unit of work, for which the state (for example: unassigned, in progress, finished) is tracked continuously. Tickets are assigned to and can be re-assigned between particular persons or groups, and can be automatically escalated if lack of assignment or progress so requires.

Also see , and

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Native interface to Ticket systems

Does any web bug/ticket system (Jira, Google Code, github, etc) offer a native plugin to add new tickets and update existing ones? My current tickets are usually few lines long, and the overhead of using the GUI to enter them is high. Especially…
notnoop
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PHP ticketing system + vBulletin

Is there a good php ticketing system such as kayako eSupport and DeskPro that integrates with vBulletin nicely? Kayako and DeskPro are too costly for the business at the moment.
bear
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Trac configured to access Perforce repository?

Have someone used with success TRAC ticketing + wiki system accessing a code base residing in Perforce repository? I've browsed in the TRAC related web sites and found this one, but the latest change on the page is something like an year ago, so I…
Singulus
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Show form from php file on one of my pages - how?

I've spend a week on this issue and it is probably real simple... I am using osTicket (open source support ticket system) on my site. I want to use the ticketform as a contact form on one of my pages. I only want to show the form id="ticketForm"…
user1647423
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Stripping the Ticket ID out of a String: "[Ticket ID: 9884219]"

In my support ticket system, replies are sent to the user and the subject includes [Ticket ID: ######] in it. What could I use to strip the ###### out of there by supplying the entire title? For example, a function that will turn this: [Ticket ID:…
Anonymous
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Approving a request ticket through digital signatures in php

I am trying to work out a ticketing system, where users can raise requests. Some requests may warrant the users to fill in some downloadable forms, which can be then attached to each request ticket and submitted. On submission, the request is sent…
Lin
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Trouble Ticket in Microsoft CRM

I'm working on customizing a Microsoft Dynamics CRM (4.0) system for my university as a thesis. My teacher would like to know if it is possible to implement a ticketing system in the CRM so that the users (not the clients) could generate a trouble…
Maurizio Pozzobon
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open ticket based on user credit in whmcs

I want to give a default 50 credits to all users and when they open a ticket (subtract 5 credit) and if I do something for them I subtract some more credits from that user . and when the credit finishes they have to buy credit to have more…
Danny
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Automatic assignment of tickets with Trac

I'm using Trac (v0.11), and I'd like to: automatically assign a ticket to someone, as it's opened, basing on certain rules hide the "assign to" and "CC" fields from the "new ticket" screen How can I do that (scripting, workflows, etc.)? Thanks
friol
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Is there any way to download a ticket from Azure DevOps?

My colleague does not have access to the Azure DevOps ticket. I was thinking is there a better way to send the ticket to the colleague instead of making screenshots of the requirements? There is an outage or something with the Azure DevOps, that is…
manymanymore
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Choice of version control, ticketing and planning platforms - July 2011

Rarely in an organization's lifetime is it easy to choose development platforms. Now is the time for my startup - we have to commit to a version control platform / service and set up some form of ticketing and project planning. Every year brings…
paperjam
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crawling data from website and executing task on jira page

so here's the problem: - check a ticket tool for a specific incident (containing specific text) - if specific text is found - open jira URL and create a sub-task - close the sub-task - switch to ticket tool and update status from a drop-down menu -…
needlzzz
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ConnectWise <-> TFS synchronization

we are going to use TFS (Azure Devops) and ConnectWise Manage at the same time. In short, we need to provide synchronization between those two systems when working with a working item / a ticket correspondingly, i.e. we can insert the reference to…
Alexander
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How can i integrate a laravel package in my application

I'm a beginner laravel developer. I need to integrate a laravel package known as "Kordy/Ticketit" into my application. Such that i can get the packages content to show in my admin panel. Currently i have installed the system but cant seem to figure…
Ovais Tariq
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Ticketmaster style ticket reservation system? PHP / MySQL

I am wanting to find information on how I can construct a ticket reservation system with PHP and MySQL. The tickets available will be for individual events that have limited places available. The system must: Display the correct number of available…
drj201
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