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Questions tagged [ticket-system]

Ticketing systems are used to keep track of workflow items, typically for support, bug fixes and implementation of new features.

Ticketing systems is a high-level grouping of database systems used to keep track of workflow items. Typical implementations include issue tracking, bug tracking and change tracking systems.

Each ticket, or record, in a ticketing system represents a discrete unit of work, for which the state (for example: unassigned, in progress, finished) is tracked continuously. Tickets are assigned to and can be re-assigned between particular persons or groups, and can be automatically escalated if lack of assignment or progress so requires.

Also see , and

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Odoo Automation On Update Run More than Once, How To Restrict?

I'm currently using Odoo 12.0+e-20181025 and I'm currently using the Automated Action feature of it to send email whenever the ticket has been updated by someone. I put two different actions, one is to send an email while the other is to make an…
shad12ow
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query results of signed in user in laravel

I currently have a ticket system built and I would like users to view the status of their Open and Closed tickets. I can query the database and get all tickets to display, but I only want the logged in users tickets to show. How would I achieve…
daugaard47
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How can I apply a filter using Softlayer's ticket API?

I tried to receive a full list of tickets with the following code snipped: client = SoftLayer.create_client_from_env(username="xxx", api_key="xxx") client['Account'].getTickets(mask='id') Even so I mask the output to only return 'id' it fails in…
Christian Will
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How to generate a ticket id with correct length by padding middle with 0

I'm trying to generate a ticket id value with this format: yymm###### to be used in my database table. This expresses a 2-digit year, 2-digit month, and a 6-digit numeric id that is unique to the year-month prefix. If there are no other tickets…
Qiu Xue
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Connect configuration item (CI) from CMDB to Customer

I have the latest version of OTRS(5.0.14) with the following packages: DynamicFieldITSMConfigItem GeneralCatalog ITSM-CIAttributeCollection ITSMConfigurationManagement ITSMCore Is it possible to relate CIs to company and/or to customer user…
Oleksandr Gubchenko
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Create Ticket in VTiger

Once I have a client contact information saved in Support Module, I could get the following things done.. Client sends e-mail to suport@company.com Mail Scanner scans, creates a ticket. A notification is sent that email is received by support team…
gkolan
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How to display custom fields in QuickSearch results (RequestTracker)?

If I click one of the links in the QuickSearch Box inside the main dashboard it lists all tickets correctly, the problem is that I want all my custom fields to be displayed in the quickSearch results. I already tried setting…
iamdeit
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Simplest way to automate ticket adding in Trac from C/C++

I developing program and i writing error handler, i want to do in her automate error ticket adding to trac webapge. Anyone know simplest way to do this? Simplest of connecting libcurl to PHP script on server who adding ticket. Maybe some library to…
Svisstack
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How to automatically create TFS work item from emails

Does Visual Studio Online or TFS on premise offer the functionality to create work items from received emails? I would like clients to be able to email through requirements and issues without having to navigate around the UI.
Kye
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Paypal system configure in Fusion Ticket

How to configure the Paypal System in Fusion ticket. Remain to systems are working in My Fusion ticket. Payment: Cash Shipment: Point of sale (It is wokring) Payment: Invoice: Please pay within 10 days or within 3 days of Event if sooner Shipment:…
Ramesh Somalagari
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osTicket not able to access folder in Mailbox

I am using osTicket as ticket system on my site. Hope someone here will be able to help me out. I was setting up an email in osTicket so that emails can be retrieved automatically. Fetching works properly but I am facing these issues: Mail…
Vishnu
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Adding a ticketing system to an existing PHP/MySQL application?

The project I'm working on requires a ticketing module, able to create, comment, follow, etc. tickets created by users and administrators. Instead of reinventing the wheel, I would like to be able to integrate an existing solution. Ideally, the…
Manu
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osTicket Open Source Alternative

For anybody who uses osTicket you may have noticed that it is no longer being developed and it has been two years since the latest update. I want to switch to a open source ticket software which is supported and updated. Any tips on what to use? I…
Nick
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Sourceforge Tickets into eclipse

In github there is a plugin for importing the tickets (issues) into eclipse, Is there a similar plugin for sourceforge ?
Ismail Marmoush
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DiscordAPIError[50035]: Invalid Form Body (discord.js v14)

I'm trying to make a ticket system at discord.js v14 (the new version). The config values are correct and I have checked this by console.log them. I have an embed already with custom.id = "open-ticket" and whenever I click the first option it gets…
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