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Questions tagged [ticket-system]

Ticketing systems are used to keep track of workflow items, typically for support, bug fixes and implementation of new features.

Ticketing systems is a high-level grouping of database systems used to keep track of workflow items. Typical implementations include issue tracking, bug tracking and change tracking systems.

Each ticket, or record, in a ticketing system represents a discrete unit of work, for which the state (for example: unassigned, in progress, finished) is tracked continuously. Tickets are assigned to and can be re-assigned between particular persons or groups, and can be automatically escalated if lack of assignment or progress so requires.

Also see , and

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Jitbit helpdesk References and experiences

Does anyone out there have any experience with Jitbit Helpdesk? My comapny is looking to replace our current Ticketing system due to costs. We have run the basic company searches such as DNB, without much luck (guessing due to the size of the…
Abradax
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Use API or SQL to detect new Support Tickets?

I currently work for a company that uses Kayako for their support system. They sell an extra program called Insta Alert that plays a sound when a new ticket is submitted. I use WHMCS for my own company, and would like to develop something to work…
David Powers
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Can't add record with ID from another table

I have a database which functions similarly to a "help desk" system - an outside user creates a request ticket, then a consultant will use the database for various tracking and reporting. There is a form that the consultant uses to display and work…
britne
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attaching file to note - freshdesk

I am trying to send attachment to a ticket using the API making sure it is sent multipart/form-data however I am not able to do so.The API docs doesn't show an example for syntax it should be sent with so I can't figure it how to do so. How data is…
omarsafwany
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Trac - Change ticket creation and closing date

Is there a way to change creation and closing date for a ticket ? Every week I export a report of all created/closed tickets and I need to change date for some of them.
Hpatoio
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Connecting Redmine with a remote website

I bought a plugin for Redmine, called Helpdesk Plugin (http://redminecrm.com/projects/helpdesk/pages/1) which obviously is a ticketing system. Is there anyway of connecting this specific plugin to a external website to extract ID's from the people…
André Freitas
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linking git and todo lists

Desired: I'd like to be have my git commits reference some higher order/level task or todo list. Background: I use Git as my version control. Now, DVCS is great. A great side effect is that the log should contain, with some care, an atomic list of…
chiggsy
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Eventbrite Multiple API Creation

I am currently working with a client who would like to use Eventbrite as a ticketing system within their website. The major issue is that there are going to be many different accounts making their own events and I don't believe that's possible with…
user3067066
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how to authenticate OTRS users via ldap (Active Directory Windows Server 2003)

I have just finish installation of OTRS-3.2.10-02.noarch.rpm and now I am trying to connect it to Windows Server 2003 SP2 based Active Directory (LDAP). Here is the contents of my configuration (from /opt/otrs/Kernel/Config.pm): # -- #…
Rizwan Ranjha
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Mail sniffer with Symfony2

is there any way to make some Mail Sniffer with Symfony 2? I will explain mi propurse... I'm developing some ticketing system, and we would like to have this tool connected in any way to our mail server, then it will scan the pool for "Ticket no:…
Robert W. Hunter
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Display Open tickets excluding overdue tickets through Open tab in OsTicket

I want to display Open tickets only through Open tab ,currently Open tab includes overdue tickets as well. Please guide. Thanks
sm hz
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VB or macro to exclude period of times from time duration calculation in Excel

I have an Excel table which contains thousands of incident tickets. Each tickets typically carried over few hours or few days, and I usually calculate the total duration by substracting opening date and time from closing date and time. However I…
Alex Carrausse
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Razor MVC ADO.NET access inherited entity

I'm currently writing a handy ticketsystem where tickets can be moved to an archive. The ticket entity has many properties and associations to other entities and if I'm right I could just draw an inheritance that inherits all those props and assoc.…
CodingYourLife
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Seapine Surround SCM ticket creation

I'm relatively new with Seapines SurroundSCM API, so I might just be missing something obvious. Is there a way to generate a ticket that is then sent to TestTrack whenever a file is checked in using the SurroundSCM API? I'm being told there is a…
Daniel Martin
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php/mysql client management software?

I'm looking for some software that will allow me to do the following: alt text http://patrickg.net/lookingfor.png I don't need anything fancy, just basic information, back and forth dated comments, etc. No payment integration, or file handling.…
mrpatg
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