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Questions tagged [amazon-connect]

Amazon Connect is a cloud-based contact center solution.

See documentation: https://aws.amazon.com/documentation/connect/

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Is there a way to transfer a conversation from Dialogflow CX to agents on Amazon Connect?

From what I've read online, Amazon Connect wants to promote usage of Amazon Lex and does not offer a Bring Your Own Bot model. Does anyone know of a working solution to leverage a Google Dialogflow CX bot and escalate to agents on Amazon…
Chungus
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Amazon connect instance refused to connect | 'X-Frame-Options' to 'sameorigin'

When I'm calling the Amazon connect instance from my local machine I'm facing this error - Amazon connect instance refused to connect And in console it showing this issue:ancestor violates. In '< URL >' It is: https://< Amazon connect Instance name…
jaideep singh
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Amazon Connect Transfer Calls if number is in list

I am wondering if it's possible to transfer inbound calls that belong to a list. Let's say I have a list of 10K telephone numbers called List_A. EXPECTED Behavior: If the number is in List _A then it will be transferred to another number. if the…
Luis Carmona Martinez
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Salesforce package installed with Call Center missing fields

I've created a beta release package that includes a call center definition file and a visualforce page. After creating the package and installing it in a developer org, the visualforce page appears fine, but ALL fields from the call center…
Tom
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How can I transfer a call to different queue / flow after loop prompts timeout in AWS Connect?

When customers are in my default customer queue, I would like to give them the ability to leave a voicemail if nobody is answering their call. What I currently have: As part of the inbound flow, the customer eventually has the customer queue flow…
Tom
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Is it possible to insert a value into a file before it gets used in a terraform resource?

I'm deploying an Amazon Connect instance with an attached contact flow, following this documentation: https://registry.terraform.io/providers/hashicorp/aws/latest/docs/resources/connect_contact_flow My contact flow is stored in a file, so I'm using…
Nick Triantafillou
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Amazon connect sdk JavaScript V3 with sts assume role

I am trying to call Amazon connect SDK Javascript V3 via lambda and my amazon connect instance is in another account. I am using sts assume role for cross-account access but i am having an error on resource not found. I am attaching my code so…
Tayyab
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MS Teams Bot fetching data from Amazon Connect

I am looking for a way to have a bot setup that will fetch data from Amazon Connect (which is a web page that shows call statuses like incoming, in queue etc). The bot should ideally be able to pick a field from the page and say "welp we got 5 calls…
maplesyrup
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How to map call duration in call recordings of amazon connect?

We knew that after call recording got enabled in contact flow the call recordings starts working and recording of every call is pushed at S3 as well as we can play the recordings in Amazon Connect -> Contact Search. I am trying to figure it out on…
Abdul Qayyum
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How I can increase the Integration association limit for the Amazon Connect instance?

I have enabled Connect Wisdom in my AWS Connect Instance. The Connect Wisdom is enabled, now I am trying to ingest data that will be displayed in Wisdom when an agent will search there. I am following an AWS tutorial to achieve my intention. You can…
Rehan CH
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What timestamp is being used by Amazon Connect for recordings filename? Initiation timestamp or Disconnect timestamp?

As we know amazon connect record the calls and store the recordings on S3 bucket, I am looking for what timestamp I can use to make the filename by myself in my code! There are two timestamps e.g. Initiation timestamp & Disconnect timestamp are…
Abdul Qayyum
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Lex v2 only the content of the messages in the attribute of amazon connect

I currently face an issue with my amazon connect and lex v2 stuff. The plan is to invoke the lambda the lambda gives me the message and I can refer back to it with the $.Attributes feature in my Get customer input block. If I reference messages from…
Veylten
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Login into aws connect using awssdk for php

I need to auto login into Amazon connect instance using PHP awssdk . The AWS sdk is included in the project and is being used to connect to S3 buckets for storing and retrieving the files. But my requirement is to login the user as an agent into…
Webdev
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Can Amazon Connect retrieve the error message from a lambda function?

Is it possible to capture a thrown error message from a lambda function in Amazon Connect? Example lambda throwing an error: exports.handler = async (event) => { throw new Error('some error message') }; I would like to use the error message in…
denysonique
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How to troubleshoot Amazon Connect CCP error "awsapps.com refused to connect"

I have added the domain (https://localhost:9111) in approved regions of my amazon connect instance but i am still getting the Refused to Connect error, in inspection/console i have found Refused to display '' in a frame because it set…
Abdul Qayyum
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