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Questions tagged [amazon-connect]

Amazon Connect is a cloud-based contact center solution.

See documentation: https://aws.amazon.com/documentation/connect/

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Amazon Connect error using Lex as customer input

I am trying to create a demo call centre using AWS connect. Part of my contact flow makes use of the "Get Customer Input", as I want to use an Amazon lex bot. I have created to divert to a specific working queue. For example, if the user says…
james scotty
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Capture "yes" and "no" in AWS Connect "Get Customer Input" block

This seems like a fairly basic requirement, but how do you capture a simple "yes" or "no" chat response in AWS Connect? I have created a simple "Confirm" Lex intent which accepts utterances of "yes", "y" and "yeah" but the intent still returns a…
Jonathan Smith
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Amazon Connect Contact Flow - Set Voice based on an attribute?

I'm setting up a contact flow, and I noticed there is the Set Voice block which let's you select which voice from Polly you want to use. However, I want to be able to dynamically change the voice by passing an attribute with the Voice ID. Is this…
David Moeller
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Delete routing profile in Amazon Connect

Does anybody know how to remove the routing profile from amazon connect? There are only create, read, and partial update operations in the Amazon documentation.
amisiuryk
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Play audio file from S3

From my flow I can't play audio files stored in S3. The playback function from a text file is working correctly. The ability to play an audio file from the standard library is also broken. but i want to play my custom WAV files stored in S3. and it…
Airforceone
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Amazon Lex to use utterance from Amazon Connect

I have a lex bot in a Connect flow that asks for the person's name after they have said "hi". I would like my Lex bot to ask for the person's name without them having to say "hi" first. I basically want to remove the utterance and go straight to the…
Duzzy
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I am unable to create Amazon connect instance on free tier

When I try to create an Amazon Connect instance, I receive the message: You're signed in with an AWS account that was provided by AISPL. These accounts cannot create Amazon Connect instances. Sign in using an account provided by AWS, and then try…
MUDASAR MULLA
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how can we Improve amazon lex bot speech to text for addresses?

We are making a Lex bot V1 integrated with Amazon connect for the purpose of booking a cab. One of the requirements is to get an address from the user using a single prompt. Lex provides a built- in slot called Amazon.StreetName for getting street…
Mohsin Tariq
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Is Amazon Chime SDK available for India?

I wanted to build Video, audio calling and chat feature in my website and need some Communication SDK. So thought of using Azure Communication Services i.e ACS but it is not available for India and has data location as Asia Pacific so tried an…
Only Programmer
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Amazon Connect Chat Queue Timeout

I'm using an existing contact flow to accept phone calls and then move them to a queue via a Customer Queue Flow. This Customer Queue flow then uses a Loop prompt to check every 30 seconds how long the customer has been waiting in the queue. If…
Garreth
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Is there an OpenAPI or other API Specification for the Amazon Connect API?

I'm looking to get familiar with the Amazon Connect API. I've seen the reference below but it's difficult to use for me because the navigation is a flat, alphabetical list of endpoints ordered by action instead of resource. Of note, the endpoints…
Grokify
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AWS Connect API - Creating contact flow

I am trying to create a contact flow in my connect instance and keep getting the following issue when trying to use the aws cli. An error occurred (InvalidRequestException) when calling the CreateContactFlow operation: Invalid request Here is the…
Watty12
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How can I read in a JSON file and pass it in the command line?

I'm implementing a script that will be used to update a contact flow in AWS Connect. I have a JSON file definining the flow, which is managed separately in source control. I want to implement a script using the aws connect api to update the flow…
Dan Monego
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Issue sending CloudWatch Event to SNS (Amazon Connect

I want to have CloudTrail send a Connect API call to CloudWatch (it works) then have an event push an SNS to my email. I have this working with Alarms but I want a custom message which I can't do in Alarms. I believe it to be the way I have…
Michael98
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Amazon lex response card in Connect chat

I am working on amazon lex and integrating amazon lex with connect chat So, I used the response card in amazon lex but it didn't show in connect chat so is there any way to show the button response card in connect chat
Tayyab
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