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From what I've read online, Amazon Connect wants to promote usage of Amazon Lex and does not offer a Bring Your Own Bot model. Does anyone know of a working solution to leverage a Google Dialogflow CX bot and escalate to agents on Amazon Connect?

Thanks in advance!

Chungus
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  • I have the same requirement give the capabilities of DFCX (Voice) vs Lex, our customer requires DFCX integration with Amazon Connect. Is Amazon Connect and Voice and Chat bot integration a walled garden that prevents 3rd party integrations? – Alan Oct 17 '22 at 18:04

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