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I'm searching a ticketing system in order to implement it on some business. I need a ticketing system with these possibilities and characteristics (if it's possible) or the maximum of it:

  • Must be compatible with Linux
  • Open-source code and free software
  • Compatible with LDAP (I want to do authentications with LDAP)
  • Possibility to open a ticket and receive the answer via mail (user's side, operators can have the web interface, they should but not must)
  • The system should contain a wiki section or something like that in order to implement some guides & FAQs for users

I know that I'm searching for a very specific ticketing system and I'm being very demanding :P but I should do in that way.

If you know some ticketing system that provides several of these options your answers will be also welcome.

Thanks for all!

msabate
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  • Voting to close : "Questions asking us to recommend or find a book, **tool, software library**, tutorial or other off-site resource are off-topic for Stack Overflow as they tend to attract opinionated answers and spam. Instead, describe the problem and what has been done so far to solve it.". Please read https://stackoverflow.com/help/on-topic , https://stackoverflow.com/help/how-to-ask , https://stackoverflow.com/help/dont-ask , https://stackoverflow.com/help/mcve before posting more Qs. Tnx – shellter Jan 26 '18 at 14:38
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2 Answers2

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take a look at Redmine, it should have everything you want. You can use LDAP as user management, implement a wiki per projet, be notified by mail when a ticket is created / updated and the source code is available.

Redmine official website

Jaay
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The characteristics you want are very similar with the ticket system I do use in my company.

I suggest to you the GLPi ticket system, is open source and fill all your requirements.

I hope you like it :D

Alexandre Carvalho
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  • Oh! Thanks! I'll have a look and I'll tell you something. Thank you! (If you or community know more options just post them!) – msabate Jan 26 '18 at 11:38
  • @msabate i have a lot of options more, but with LDAP, for linux, open source, possibility for tickets via email and FAQ or wiki support. GLPi is the best option i have in mind. – Alexandre Carvalho Jan 26 '18 at 11:55