Stack Overflow
Stack Overflow

Questions tagged [ticket-system]

Ticketing systems are used to keep track of workflow items, typically for support, bug fixes and implementation of new features.

Ticketing systems is a high-level grouping of database systems used to keep track of workflow items. Typical implementations include issue tracking, bug tracking and change tracking systems.

Each ticket, or record, in a ticketing system represents a discrete unit of work, for which the state (for example: unassigned, in progress, finished) is tracked continuously. Tickets are assigned to and can be re-assigned between particular persons or groups, and can be automatically escalated if lack of assignment or progress so requires.

Also see , and

204 questions
0
votes
1 answer

How to keep listening for a request at the same time process another request in python

So, it'a little complicated. What I am trying to do: Hosting an app on heroku and listening for webhooks sent by a messaging app (in JSON format) and saving them to a Database(SQLite3). Use that Database to generate ticket on zoho desk. If the…
Adarsh Bhadauria
  • 85
  • 1
  • 8
0
votes
1 answer

Ticketing system URLs (Manage Engine, Service Now, OTRS)

I have an app where a person can create a ticket for the system he has configured. We then want to show the link to this ticket in the HTML page. I assume the link is some static part + the id of the ticket. We can't find these links as we don't…
ayush
  • 23
  • 7
0
votes
1 answer

Weird reaction behavior, ticket system discord.js

I am trying to make an own ticket system for my discord server with my discord.js bot. If a user reacts to a certain message with the emoji, I want it first to delete the reaction instantly, and then continue. So basically the reaction count stays…
pragmatrick
  • 635
  • 2
  • 10
  • 24
0
votes
1 answer

Python: Get Jira Tickets that returned an error

I'm using the atlassian rest API and creating issues through it. For accessing the API I'm using the JIRA-API-Wrapper see: https://pypi.org/project/jira/. In my application I'm uploading a bunch of tickets. Due to performance reasons I'm using…
Benipro98
  • 183
  • 2
  • 14
0
votes
0 answers

I'm trying to create a ticket system using JDA (Discord development); Trouble with variables

So, I have multiple public variables, but if one has multiple tickets open, the variables are shared between tickets, since it is the same script, which breaks the program since variables need to be reset at ticket creation. I was thinking if I…
GouramEats
  • 51
  • 8
0
votes
1 answer

How should I integrate my account database with a support ticketing system?

Background: A B2C company where a customer orders a product, receives delivery, uses the product to send information to the company for analysis, and gets back a response. The customer needs to be able to contact the company for support at any of…
SAR622
  • 617
  • 1
  • 7
  • 17
0
votes
1 answer

Before creating a repository on Bitbucket

I have to think of a way to create an approval process on Bitbucket for repositories. Before creating a repository, co-worker submits a ticket to get approval from manager to be able to get the "go-ahead create repository" or denied. Is this…
hello
  • 1
  • 1
0
votes
0 answers

How can I connect intelliJ with a Jira ticket?

is it possible to link a ticket created in jira with our software so that this ticket is displayed in our software? And my second question would be, is it possible to update the frameworks and plugins in this software automatically? So if one gets…
AlKurdi
  • 47
  • 5
0
votes
1 answer

TypeError: Cannot read property '0' of undefined, in AngularJS

I'm trying to make a ticket system in an app, while creating this method i'm getting this weird error related to this function, and in the line where VM.state[0]._id is mentioned to be exact : 'use strict'; angular.module('app.modules.support') …
Jane Fray
  • 1
  • 1
0
votes
0 answers

Stager iframe ticketshop embed wordpress

So I'm embedding a ticketshop in my festival's website. This is all working fine except for when I interact with the embed, it opens the link instead of staying on page. How do I fix this? you can check it out on here:…
user2352149
  • 1
  • 1
0
votes
0 answers

One2many relationship in Odoo model linked to self can't add record

I'm currently using Odoo 12.0+e-20181025. At the moment I'm using the Helpdesk module and have been trying to modify it so that it can have a child ticket from another ticket. At first, I was just going to make it choose an existing ticket, but then…
shad12ow
  • 169
  • 6
0
votes
0 answers

How to Disable Helpdesk Button after Ticket Reached A Certain Stage in Odoo Helpdesk

I'm currently using Odoo 12.0+e-20181025. At the moment I'm using the Helpdesk module and have been trying to modify it so that it can't be edited after it reached a certain stage. While my team managed to make it so that it can't change stage after…
shad12ow
  • 169
  • 6
0
votes
0 answers

Maximo: Show user's assigned workflow work orders in map

A user has multiple workflow work orders assigned to them in the Start Center: I want the user to be able to click a button (or link) in the Start Center that will: Open a Maximo map (Maximo Spatial). Show the assigned work orders on the map.…
User1974
  • 276
  • 1
  • 17
  • 63
0
votes
1 answer

Connectwise Ticket API: Invalid ServiceNote Object

I've been trying to add a note to an existing ticket with the rest api endpoint: cw.mycompany.com/v4_6_release/apis/3.0/service/tickets/1327224/notes request body: { "text":"Test message" } However, I get the following response: { "code":…
Josh Bowdish
  • 91
  • 1
  • 15
0
votes
1 answer

determine status of project

i am currently working on a very very simple project-management/bug-tracking system, and i want to display the status ("horrible as hell" to "nice like a butterfly" ) of a project on its summary page. The problem i have - how to determine said…
Valerij
  • 27,090
  • 1
  • 26
  • 42
1 2 3
…
13 14