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Questions tagged [osticket]

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.

91 questions
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New Ticket Alert not working for Organization Account Manager

When a new ticket is created then it sends a alert message to Admin Email, Department Manager and Department Members. Enabling New Ticket Alert does not work for Organization Account Manager.
Biswajit Karmakar
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Drupal htaccess rewrite rules not always working

I am having trouble with my htaccess for Drupal. I am using osticket and am finding it hard to get the syntax right. When I use the below I can't always respond to tickets and get a page not found error. RewriteCond %{REQUEST_URI} "/support/" …
Matt
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SQL: Data is split into multiple rows

The issue I ran into with SQL is that I tried to export data from one column that is linked to an ID into 3 other columns, however I ended up with lots of NULLS and multiple identical IDS as seen in the picture below. I have a table with 4 columns,…
howdoiholdallthesequeries
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Calculating processing time between two dates in mysql

I work as jr system administrator in a small outsourcing company where we offer IT services to other companies. We use osTicket as a Tickets Management System but reports and exports in this are quite weird and not really clever. I manage to make…
Francesco Della Morte
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OsTicket Repopulate user__cdata when creating a field form user (Null or zero)

I have a problem when creating a field for the user form. I know that when creating a field, the user__cdata table is recreated and repopulated. However, when repopulating the user__cdata table the field values are NULL or 0. I made a PHP script to…
agdig
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osTicket REST API form custom fields file attachment is not working

I'm trying to attach files for form fields but it is not working.
Mahmudul Haque Nadim
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Using sed in dockerfile

I am a doubt about how to use a sed command for change default values in osticket app. I am using a docker file for changing the default value, but I am using wrong wall. Below my dockerfile code: cd /osticket && \ mv…
João Paulo Sapi de Paula
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SSO from Drupal 9 to OSTicket 1.17

How can I get my users from my Drupal 9 website (where my users sign in) to my OSTicket 1.17 website in another (sub)domain and get them logged in (SSO). I can pass the userData object by posting it and transfer it with a CSRF token in the URL. The…
Rob van den Eijnden
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jsonpath select the first element in the array or element

I'm creating an extension for osTicket. I need to know the history of ticket statuses over time. For this reason, I read the status from the ost_thread_event.data column from the database. The date column is not always JSON with status key.…
maduszu
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How to Use OSTicket Docker Image with a Galera Cluster

I've been taksed to convert our standalone DB server that runs the OSTicket database into a MariaDB Galera cluster to add a level of resiliency to the service, I've got the cluster and have set the MYSQL_HOST variable to one of the nodes which works…
Nathan Walker
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osTicket on Docker / Portainer

I've been trying to get osTicket running on Docker / Portainer for a few days now. But it won't work. I created my own template: version: '2' services: db: image: mysql:5.7 volumes: - db_data:/var/lib/mysql restart: always …
BlueStone
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Telegram bot not sending posts to a group

I have a ticketing systems powered by osTicket open source platform. I found a plugin made for odTicket in Github and it mentioned it can send notification of new tickets to a telegram group or channel. The process is that I need to create a bot and…
Majid
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osticket ldap authentication not happening

We have migrating the osticket from linux to windows server and in the linux server that osticket is working fine with ldap authentication. But after migrating into windows server, ldap authentication not happening with the same osticket…
manju dn
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OsTicket Plugin Issue

The issue I'm facing occurs when trying to enable the AD plugin on OsTicket's Admin Panel. I've downloaded the correct file from the osticket website, Plugins Link. Once the file has been downloaded, I added the auth-ldap.phar file to the…
chilladelphia24
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Can't create ticket via OsTicket api (Malformed JSON)

$oksystemp) { $config = array( …
Lslschr
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