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Questions tagged [osticket]

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.

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Send user account activation email to user with OsTicket 1.10

In admin panel ->Emails ->Emails in this path there are three email (alert,server support, no-replay) I have setup SMTP hostname ,username,password,port. I have test it from Admin panel ->Emails ->Diagnostic.It sent email . So I think email setting…
hetal gohel
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osTicket API to create multiple tickets

I am using oSTicket API to create a ticket on one website, as our company has instances where the same ticket needs to be duplicated to another website which is also running osticket I am receiving errors. What I am attempting and not sure where the…
Trevor Ackermann
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how to use osticket API Key

I have generated an API key from osticket (v.1.10) admin panel and set my IP to 127.0.0.1, and I have downloaded the this php script but I don't know the path to save this document and what the URL should be (is it my admin panel URL or else?) and…
may
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change database of osTicket

I am beginner with osTicket I have setup osTicket version 1.10 to my localsystem with create new db setup. my question is, if we have another existing db of another osTicket and we want to use it then I have change db setting in location…
hetal gohel
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osticket email validation when a user opens a new ticket

in osticket version 1.10, i wish to apply a validation rule on email input field so that users with email id only from specific domain can open new ticket or apply for registration i.e. email address always should look like id@specificdomain.com .…
Dilver Singh
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sql returning no results

The following code is returning no results where I use the variable in the code of $dep if I manually put the value in of 1 it returns the expected result. I have tried it with no quotes single quotes and double quotes. I have looked though loads of…
tom bruton lincs
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OS-ticket configuring POP says IMAP not available

I'm trying to configure the email-settings of osticket. I choose POP and enter the credentials, but when I hit save, I get the message that IMAP is not available and I'd have to compile PHP with activated IMAP. I don't want to use IMAP and I cannot…
Swissdude
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Osticket - Restrict ticket assignment to current User only

I am new to OsTicket, its structure & functionality. In the "New ticket" view (ticket-open.inc.php) I currently have the following code filling in the "Assign to" Dropdown list: