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Questions tagged [osticket]

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.

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runing apache in front of nginx in docker

I'm trying to do a workaround.. on the server of my client a service with an apache is already running, now i'm trying to add a subdomain to my service which includes a nginx running in docker. My question: how can I add a subdomain to the apache…
paolo
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What is the easiest mail server setup for piping incoming mails to scripts *only*?

I want to set up a ticketing system (osTicket) on a centOS server that generates tickets from incoming e-mails. osTicket can query mailboxes, but it also provides an API / scripts for piping. Is there a recommended way to setup a (lightweight)…
ktiu
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osticket Due Date

Hello Im running osTicket ver 1.12, mysql 5.5.64, and php 7.0.33. I notice when I add a due date as an agent or admin the due date shows up in the dashboard under "My tickets". I added a "Due date" in forms but when a user fills this information…
Vdub
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OSTicket sending emails through localhost/sendmail even though I've specified the SMTP server to use in settings

I don't know if this is a configuration issue in OSTicket, or PHP, or what. In OSTicket for the email address being configured, the section "labeled Sending email via SMTP" is filled in with enabled radio button selected, hostname, port, and…
Brian B
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Get All Tickets in OSticket

Can someone help me figure out how I can retrieve all tickets? I read online and saw that there's no API to do this yet? I also read that i can write some sql code to retrieve them? My objective is: Check OSticket to see if the ticket with the same…
encrypt
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How to implement Customer reply API in osTicket

I have been working on osTicket to implement an API for customer reply. I have configured that incoming emails from customers which are transformed to new ticket then I had walked through the cron job code that inetiates mail fetch. I found some of…
MjM
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Osticket search not working db error 1191

When somebody tries to search for a ticket, as admin, I get an email with this error. OsTicket v1.11.0-rc1 (e321982) [SELECT SQL_CALC_FOUND_ROWS A1.`number` AS `number`, A1.`ticket_id` AS `ticket_id`, A1.`source` AS `source`, A1.`created` AS…
Adrian Danciu
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query for 'ticket activity' in osTicket database

ticket activity osTicket how can i get data like that table, from database osTicket?
tontowi fajar
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Dynamically change the CSS, Logos on the osTicket site based on who logs in

I have 3 Organisation in my osTicket Version 1.10. I have associated users in each organization. I need to change the CSS and Logo's when user logins into the osTicket based on the organization which has been associated with them. How can I achieve…
Arul Mani
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Docker osTicket HTTP Errors

I'm having troubles getting the Docker containers for osTicket up and running. I've created and linked the MariaDB and osTicket containers following the getting started directions: $ docker run --name osticket_mysql -d -e MYSQL_ROOT_PASSWORD=secret…
Andy
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OS Ticket Open Ticket CSRF Token Dump Error

When i open new ticket in OS Ticket System, after ticket submission dump the array in the top of the page. Error shown below. Click to show image Update Error in text form: Array ( [CSRFToken] => a56c08a9f49842de2ab3fc8e02d13ca2921d5f49 [a] => open…
user4282187
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Prefer IPv4 when connecting to Office 365

I'm configuring an instance of osTicket helpdesk software, which is open source and written in PHP. My server is running Apache2.4 on Ubuntu 16.04, with PHP7.1. Now, I'm trying to connect osTicket with Office 365, for fetching incoming emails to…
erlangsec
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Send CSRF token to a form using request

I'm using the request library to log in to a page that contains the following form:
…
SlowHusky
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Update ticket priority not working in osticket

I am working in osticket version 1.10.0 I have created on custom module to update ticket priority. I have update below tables in database of osticket priority update 1)ost_ticket for updated date , ip address ,last updated date 2)ost_ticket__cdata…
hetal gohel
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Osticket: how to filter tickets with "OR" constraint

I'm adding some custom functionality to OsTicket (1.10) but I can't figure out how to filter tickets of multiple departments. What I'm doing is: $departments = [1, 4, 9]; //these are department IDs $query =…
koichirose
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