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Questions tagged [osticket]

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.

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Can't see site externally

I'm brand spanking new to setting up websites, so go easy. Basically I setup an osticket system on my XAMPP stack and It works locally no problem but when I try to access it from my public IP it won't connect. I've port forwarded port 12345 -> 80 as…
Roboman1723
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Osticket - How do I assign a ticket to one person in a team?

I can't seem to understand how Osticket work. I looked everywhere I could for help in understanding how this system work, but without luck, hence I'm here. Can you explain the use of Departments, Groups and Teams? How do they work together? I like…
Lemar Gray
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Select SLA Plan for calculate Due Date in osticket program

Today I'am have a problem modify code for Program "osTicket (v1.9.12)" for calculate Due Date I think post ask in forum : http://osticket.com/forum/discussions .. I don't know ... how to use post ask here ? ... where ? Request : value…
supachok
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osTicket - Tooltips without information (Nginx)

I'm having an issue in osTicket. Every tooltip in it contains no information, I have a feeling it's something to do with Nginx, but I have no idea what. Here's an image to illustrate my…
Codey93
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How to customize an open source project

I am currently working on an open source ticketing software named OsTicket. I am using OsTicket 1.7.0 and I have customized it a lot and all the customization are in the original source code of Osticket. So, Now I want to upgrade the version but…
Mohit Bhatia
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Multiple table - osticket

My query gives multiple row per ticket. I want to list all custom values in one row. I want the val.value listed as columns against each ticket_id when I query my database, instead of multiple row for each ticket_id I want the output to show the…
Darth88
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Call to member function getClientRegistrationMode on a non object osticket

I am using codeigniter and trying to integrate Os-ticket into it. The reason for moving into codeigniter is for user login to work with Os-ticket log in. Hence I created codeigniter library and was trying to load the 'view.php' from library. class…
jones
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php Set tmp directory

I have an Apache server running on RHEL 6.5. For the past few days I have been trying to install OSticket, an open source ticket system, and keep getting this error when trying to access the setup directory with my browser. Warning:…
jspada
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osticket with ticket id in subject doesn't generate new ticket

I got mail with subject 'WG: [ticket#29478] H...'. I forward it to the osTicket system, but new ticket was not created. When I delete '[ticket#29478]' or change the name of ticket in the subject then new ticket is created. Can someone explain me why…
Korl
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Hours spent on a ticket in osTicket?

I've hit a roadblock with this template. I've added a dropdown for number of hours spent on a ticket, but it currently doesn't do anything. I'd like it to add an entry to the database under the hours_spent column, but I can't get it to run my…
Jonathan Ling
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osTicket email setup on LAN

I have setup OSTicket on a local machine. Now I am looking to configure email using their email settings. I have the email created, additionally I have also included the email credentials on the osTicket admin panel. I am encountering the following…
Omar Ali
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How can I use a HTML form to replace presets in a PHP script to submit a ticket to osTicket?

At the moment I am trying embed an osTicket form into my website so that users can submit a ticket that is integrated into my website. I found a PHP script online and with the help of users from another thread, I have got it working so that when I…
Kian Cross
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osTicket 1.9 LDAP pear issue

I'm following the instructions here: https://github.com/osTicket/core-plugins to install the LDAP plugin for osticket 1.9.2. I have the download in the correct place however when I run the command: php make.php hydrate I get loads of 'could not…
Stuh_blue
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Can anyone convert this web.config to .htaccess?

I need the following web.config file to execute in an Apache server. This is the web.config file of the OSTicket system. Or anyone can lead me to a copy? Thanks in advance! …
Eat Ong
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Display Open tickets excluding overdue tickets through Open tab in OsTicket

I want to display Open tickets only through Open tab ,currently Open tab includes overdue tickets as well. Please guide. Thanks
sm hz
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