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The issue I'm facing occurs when trying to enable the AD plugin on OsTicket's Admin Panel. I've downloaded the correct file from the osticket website, Plugins Link. Once the file has been downloaded, I added the auth-ldap.phar file to the /include/plugins folder, just like OsTicket mentioned on their support page. After the file was added, I reset xampp services and logged into the Admin panel so I can enable the plugin, but when I try to add the plugin it doesn't seem like OsTicket is seeing the file, check out the screenshots (sorry I have low rep :/, so cannot embed).

OsTicket not seeing the plugin

The file is in the plugins folder!!!!

I've checked php.ini file, and not sure what I need to look for in order to enable this plugin feature. I've tried adding the full path to the file in the php.ini folder and removed the ";" for "extension=ldap".

Not sure if I did this right but I added a path to the phar file, which still does not seem to be working

No clue on what else is missing, are there other extensions or files I must edit in order for Osticket to read the phar files? If it helps, I m running this on Apache, which is tied to XAMPP Control Panel.

Some info: Running this on a windows server 2019 with desktop interface Using Apache with mysql, which are tied to Xampp Control Panel Using PHP

Thanks for checking into this!

chilladelphia24
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  • Please share more details, like the error message and your debugging attempts – Nico Haase Nov 04 '20 at 13:25
  • Also, is this in any way related to programming? – Nico Haase Nov 04 '20 at 13:26
  • Hi Nico, I believe there might be some programming involved, but not sure if I just need to edit the configurations of a php file or something else. There really is no error, the screenshot "OsTicket not seeing the plugin", is the only message I seen when I try to add the AD file. From some of the videos I've seen, users would normally add the file to the /include/plugins folder like I did, and clicked on Add Plugin, once they did that, they had the option to add that feature on OsTicket. – chilladelphia24 Nov 04 '20 at 13:44

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