Stack Overflow
Stack Overflow

Questions tagged [osticket]

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.

91 questions
1
vote
0 answers

OS Ticket: add coumplsory image while create a ticket

I am using OS ticket v1.14 and I want that a customer has to add/attach an image while creating a ticket. Does anyone have idea? Advanced thanks!
Jigar Dhaduk
  • 652
  • 1
  • 5
  • 23
1
vote
1 answer

How can i change logo of OsTicket for email?

I must remove logo and label of OsTicket in footer for each email templates. I've deleted footer in each template in: D:\support\osticket\include\i18n\en_US\templates\email\ However users still receive letters with logo and label of osTicket. For…
Gothic Prince
  • 113
  • 10
1
vote
1 answer

How to Disable Parent of Combotree (OSTicket)

I have Help Topic like this picture: I want user can't choose Parent Topic (IT, System and Report a Problem) or Alert Warning if user choose Parent Toppic, user must choose Test.. or Access Issue. Code like this: $(document).ready(function(){ var…
Fadhel J Muhammad
  • 109
  • 11
1
vote
2 answers

Add custom field to database in osticket

I am trying to learn osticket. I am adding a new custom field to be shown on frontend. I have changed the file open.inc.php with adding the following code
…
Rohitashv Singhal
  • 4,517
  • 13
  • 57
  • 105
1
vote
0 answers

OSTicket users reply using the email not added to the ticket thread

I have a problem with OSTicket: The problem: When the users create a ticket every thing is working fine except If the replied by their emails the replies not added to the ticket thread also we can't know that the replied. Can you please help us in…
Mohamed Badawy
  • 131
  • 6
1
vote
0 answers

connection reset by peer upstream issue

I've installed OSticket application on my nginx server. The webpage is opened only first time, if I simply refresh the page, it gives connection reset by peer upstream error.. I tried to change fastcgi_read_timeout and max_execution time as…
Leeloo
  • 350
  • 6
  • 20
1
vote
2 answers

Pop up message after successful registration

I want to have a pop-up message when the user has successfully submitted a registration form. But being a newbie in PHP, I'm having a hard time with some validations. Need help :( Here's my code. my buttons here
nesi
  • 39
  • 2
  • 4
1
vote
0 answers

How to prevent ducplicate tickets aqnd therads in osTicket

Since around March of this year our osTicket system started posting duplicate tickets and duplicate threads. I've tried everything method I know of to troubleshoot and identity where and why this is occurring. I've even implemented a catch…
frank
  • 11
  • 1
1
vote
2 answers

osTicket, auto assignation by account

I am evaluating osTicket for a company who repair printers. When company's customers need support, they have to log in osTicket to open a issue. First, they have to be able to select one device id (or serial number) of their broken printer. For…
Gonzalo
  • 43
  • 6
1
vote
0 answers

Display Overdue tickets in Open tickets view with osTicket (v1.10-rc.3)

I have a default SLA plan set to move open tickets to the Overdue tab if there is no activity within 48 hours. What I am trying to achieve is remove the Overdue tab completly and move all overdue tickets to Open tickets here is the case for Open…
NooBskie
  • 3,761
  • 31
  • 51
1
vote
1 answer

Osticket and Office365 - SMTP authentication failure

I am trying to configure OsTicket with Office365. IMAP is working correctly but I have problem with configuration of SMTP. My configuration and error is as follows: I have tried also another configuration suggested on OsTicket forum but it did not…
Abdel5
  • 1,112
  • 3
  • 16
  • 39
1
vote
1 answer

php include .phar file not working

Im using os-ticket support script and have trouble in special line. $this->cache_translations = include $this->STREAM; this line will include a .phar file. something like this: phar:///dir/to/fa.phar/x.mo php is not throwing any error but i get…
Pooya
  • 1,508
  • 3
  • 17
  • 38
1
vote
0 answers

How to bypass / validate required input field by faking (or empty) content?

I have a problem with a system called OSTicket. You simply can't remove the "required" status of the input field (email) when you are adding a new user to your database. That's because the dynamic form / input fields are set with Ajax and we can't…
Siyah
  • 2,852
  • 5
  • 37
  • 63
1
vote
1 answer

how to shift osticket from one server to another without reinstalling?

I am running osTicket on server and now i need to migrate the server. So i took backup of files and database on my localhost and trying to run it for test but it is giving me error of 500 and descripton is PHP Fatal error: Can't inherit abstract…
Rahul Gupta
  • 972
  • 11
  • 29
1
vote
1 answer

How do I access osTicket api from meteorjs?

I have been trying to access osTicket api from my meteor code, here's my code so far: if (Meteor.isServer) { Meteor.methods({ osTicket: function() { this.unblock(); return…
Rahul Khatri
  • 287
  • 1
  • 4
  • 14
1
2
3 4 5 6 7