New Ticket Alert not working for Organization Account Manager

Question

When a new ticket is created then it sends a alert message to Admin Email, Department Manager and Department Members.

Enabling New Ticket Alert does not work for Organization Account Manager.

score 1 · Accepted Answer · answered May 23 '16 at 16:35

go to Admin panel -> Settings -> Alerts & Notices -> New Ticket Alert and check
go to Admin panel -> Staff -> Department -> YOUR DEPARTMENT and check "New Ticket"
go to Admin panel -> Emails -> Template -> New Ticket Alert and check

Restart server. It works fine.

score 0 · Answer 2 · answered Sep 30 '16 at 14:32

I found that "New ticket alerts" do not get sent out (except to admin email) if you are using Ticket Filters to auto-assign agents or teams.

We use the ticket filters, so we create an email group for example notifications@example.com, and apply that to the admin email.

2 Answers2