Amazon Connect is a cloud-based contact center solution.
See documentation: https://aws.amazon.com/documentation/connect/
Questions tagged [amazon-connect]
304 questions
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Can Amazon Connect instance, without putEvent permissions, still publish Contact Events to default event bus?
Per docs here, I have set up an EventBridge rule to ingest Contact Events from an Amazon Connect Instance and then POST said events to an HTTP endpoint.
Problem: the HTTP endpoint handler has yet to receive a single Contact Event.
I looked at the…
Kode Charlie
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In EventBridge rule, how do you match only those events emitted by a specific instance of Amazon Connect?
Here is the documentation from Amazon for how to set up an EventBridge rule that sources Contact Events from Amazon Connect and publishes said events to a target destination.
QUESTION: said documentation does not explain how to match events emitted…
Kode Charlie
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For Amazon EventBridge rule, does default event bus need to be permissions to dispatch events to Kinesis Firehose?
Related query is here.
When I create a rule for Amazon EventBridge to subscribe to Contact Events from Amazon Connect, and then dispatch them to a Kinesis Firehose, the process of creating that rule in turn creates a new permissions policy, named…
Kode Charlie
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In Amazon EventBridge, which schema for Contact Events is actually dispatched by the default event bus to a target?
Navigate to the bottom of Amazon docs for retrieving Contact Events from Amazon Connect. You will see two samples of Contact Events, one "wrapped" -- presumably because it is a source event that enters the default event bus -- and one "unwrapped". …
Kode Charlie
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What is the specification for Contact Events emitted by Amazon Connect?
Amazon Connect documentation describes models for Contact Events and Contact Records, and then lists an example (in the article for Contact Events) with a schema consistent with neither of them:
{
"version": "0",
"id":…
Kode Charlie
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Are contact IDs in agent/contact events out of Amazon Connect globally unique?
For events generated by Amazon Connect, are contact IDs globally unique?
That is, can we expect contact IDs to be only unique within a specific instance of Amazon Connect? Or rather, can we expect said contact IDs to be globally unique across ALL…
Kode Charlie
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Sorting through call recordings from Amazon Connect
I have a connection from my Amazon Connect instance to Salesforce, which uses AC as the dialer. I also now required to connect Gong to Amazon Connect, in order to process the recordings located in the S3 bucket that AC generates. However my issue is…
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Invoking Lambda After Call Ends in Amazon Connect for Data Collection (Java)
I'm working on a Java-based project involving Amazon Connect and AWS Lambda. I want to achieve the following scenario:
After a call ends in Amazon Connect (either by the user or normally), I want to invoke a Java-based AWS Lambda function to…
Mahmudul Hasan Shafin
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Do you need to use AWS Lambda to fetch pre-recorded prompts from a S3 bucket to use them in Amazon Connect?
I have multiple pre-recorded prompts from a voice talent I've saved to a S3 bucket. I am wondering If I need to write a Lambda function to fetch the prompts and return them as a JSON to use them in my contact flow.
Micah Goulart
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Can Amazon Kinesis Firehose deliver to HTTP endpoint configured with a self-signed SSL certificate?
In an Amazon Connect instance, I set up Data Streaming such that Contact Trace Records and Agent Events are published to the same Kinesis Stream.
Then I created a delivery mechanism of said events by creating an Amazon Kinesis Firehose that sourced…
Kode Charlie
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AWS connect case is not updating from Postman. user is not authorized to perform: cases:* on resource: * with an explicit deny" }
I'm trying to update a case on Amazon Connect but facing explicit deny issue. I'm able to get case but when I try to update it, explicit deny error occurred. Below is a screenshot of that. Can anyone tell what I'm missing. enter image description…
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Why doesn't Kinesis Streams Data Viewer show any Agent Events after call through Amazon Connect contact Flow?
QUESTION: Why don't I see Agent Events in the Data Viewer for the Kinesis Stream I attached to an instance of Amazon Connect?
Here is what I did:
Created a Kinesis Stream. Call it amzn-conn-agent-events.
In the dashboard for instance of Amazon…
Kode Charlie
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How can I do a sentiment analysis on amazon lens?
I am implementing a flow in amazon connect using amazon lens to perform sentiment analysis through voice
perform the configuration with set the behavior for recordings and analytics then set contact attribute and then you get customer input by…
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I am trying to reference a specific JSON response from an invoked lambda function within my connect call flow and transfer based on the response
I am trying to reference a specific JSON response from an invoked lambda function within my connect call flow and transfer based on the response. In this specific instance, I am getting a response from my lambda function of the following…
Micah Goulart
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Anyone else have issues with Amazon Lex integrations not understanding a spoken slot type value in Connect?
I am working on an IVR solution that collects a caller's diagnosed mental illness. So far, all of them are accepted fine with the exception of schizophrenia. I have spelled it every way I know how. Any suggestions?
I tried adding schizophrenia,…
Micah Goulart
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