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Here is the documentation from Amazon for how to set up an EventBridge rule that sources Contact Events from Amazon Connect and publishes said events to a target destination.

QUESTION: said documentation does not explain how to match events emitted from a specific instance of Amazon Connect. How can that be done?

I am guessing the Event Pattern for the EventBridge rule can be used to select only those events emitted from a specific instance of Amazon Connect. But it would be useful to know whether that is the recommended approach.

Kode Charlie
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I am guessing the Event Pattern for the EventBridge rule can be used to select only those events emitted from a specific instance of Amazon Connect.

The documentation you linked in your question specifically states that there is an InstanceArn attribute in the event that is the: "Amazon Resource Name (ARN) for the Amazon Connect instance in which the agent's user account is created."

So you would create a filter in EventBridge for your specific Amazon Connect instance's ARN.

But it would be useful to know whether that is the recommended approach.

Yes of course. That is a standard pattern for filtering events in EventBridge.

Mark B
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  • can you take a look at a related permissions question: https://stackoverflow.com/questions/77027704/can-amazon-connect-instance-without-putevent-permissions-still-publish-contact – Kode Charlie Sep 02 '23 at 18:53