Stack Overflow
Stack Overflow

Questions tagged [amazon-connect]

Amazon Connect is a cloud-based contact center solution.

See documentation: https://aws.amazon.com/documentation/connect/

304 questions
1
vote
1 answer

AWS - Amazon Connect can't establish softphone connection

below is an error message I'm getting when I try connecting with a caller. As soon as I click answer it comes up with the following: Any ideas on how I might be able to fix this? If you need any further information let me know. Thanks
Muhammad Hussain Mughal
  • 77
  • 1
  • 7
1
vote
1 answer

Is it possible to remove the audio prompt that Transfer to queue always plays? - contact flow - amazon connect

Was just wondering if anybody has hit this same problem. I'm using the Transfer to Queue block in my Contact flow to of course transfer the call to another queue where there is always an available "agent" who will always pick up the phone (trying to…
the_ccalderon
  • 2,006
  • 2
  • 13
  • 24
1
vote
1 answer

Code review help: Lambda function to call Amazon Connect API for outbound calling

(I'm a rank beginner - looking for some pointers/guidance from the gurus here) I am trying to write a Lambda to call a Phone number and initiate a simple Connect call-flow. Here is the code I am trying and errors I am getting. Any…
Deepam
  • 19
  • 3
1
vote
2 answers

how to play custom voice in aws lex bot

We are calling Lex bot from Amazon connect by using GetUserInput. Currently we are playing built-in voice (Jonna) from Lex. Now we want to play custom voice from Lex bot. Is it possible to play custom voice from Lex and Connect? Thanks, Ganesh
gans2910
  • 51
  • 2
1
vote
3 answers

Amazon Connect: How to record outbound calls

I am trying to set outbound call recordings for my Amazon Connect contact centre but am unsure in which part of the flow to add the Set call recording behaviour. I have attached my contact flow if someone can please point out where exactly I need to…
pattske
  • 11
  • 3
1
vote
2 answers

Call recording and reports are not generating in S3 bucket

Call recording and reports are not generating in S3 bucket . S3 bucket is created but call recording and reports are not saved . I have added Set call recording behavior in contact flow before customer inputs but even then nothing is saved in S3 .…
Rahul Panwar
  • 635
  • 1
  • 5
  • 8
1
vote
1 answer

Is there anyway that we can get a report of incoming calls along with the phone numbers on Amazon Connect?

I'm trying to get a report on Amazon Connect where it would show incoming calls along with the phone numbers. Basically a report of each call. On historical reports, it would only show stats of all calls instead of each calls individually.
dee
  • 127
  • 3
  • 13
1
vote
3 answers

Amazon Connect Contact Flow - Loop intents until user explicitly exits

I built the BookTrip bot from Amazon Lex detailed here. When chatting with the bot the user can continue to book hotel rooms or rent cars until they end the conversation. Here is an example of a successful reservation followed by another reservation…
ajanick
  • 11
  • 4
1
vote
4 answers

How do I stop call recording for sensitive information In Amazon Connect

I am working on AWS's Amazon Connect. I am creating a contact flow in which I need to store call recordings. So I am using Enable Call Recording component of Contact Flow and its working fine. Now, suppose contact flow is taking some sensitive…
gans
  • 51
  • 1
  • 7
1
vote
1 answer

Invoke Lex Bot in Custom State from Amazon Connect

I have a lex bot with multiple intents that gets invoked from Connect. If I know exactly why the caller is calling, is it possible for me to invoke the bot but start off eliciting a slot from a particular intent? Maybe if I could programatically…
kinsey
  • 65
  • 7
1
vote
1 answer

Can we use Amazon Lex service only for speech to text and pass the text input to our lambda function?

Can we use Amazon Lex just to convert text from voice and pass the text input to our lambda function? I want to capture the whole user speech and get it converted into text and further, want to process that text in my lambda function.
Mohit Sarpal
  • 21
  • 6
1
vote
2 answers

Amazon Connect - Is it possible to key in numbers?

I have been working on Amazon Connect for a bit and have successfully implemented a few use cases. Is there a capability in Amazon Connect to key in a set of digits (say a credit card number, social id, or customer id) using the key pad? I have been…
Rajesh Ghosh
  • 11
  • 2
1
vote
1 answer

Amazon Connect time out with Lex Bot

I have an Amazon Connect Contact Flow setup which is working correctly apart from the last step. The 'Get Customer Input' block points to my Lex bot which uses Lambda to read an S3 file and say the contents back to the user. The user must first…
Garreth
  • 1,057
  • 2
  • 9
  • 24
1
vote
1 answer

Capture audio that playing from browser and send to LEX PostContent API

We are working on web application with amazon connect, Here amazon connect playing audio response that we need to capture from browser and send it AWS Javascript LEX Post Content API. We used following sample application as reference and worked…
sk2
  • 1,171
  • 1
  • 10
  • 28
0
votes
0 answers

In Amazon Connect, how can you turn off a perpetual stream of Agent Event HEART_BEATs with MISSED state?

See similar stackoverflow article on this matter. I am receiving a perpetual stream of Agent Events -- all HEART_BEATs -- in which the State is MISSED. Based on cited article, it sounds like an Agent missed an incoming call, and never was able to…
Kode Charlie
  • 1,297
  • 16
  • 32
1 2 3
…
20 21