Do you need to use AWS Lambda to fetch pre-recorded prompts from a S3 bucket to use them in Amazon Connect?

Question

I have multiple pre-recorded prompts from a voice talent I've saved to a S3 bucket. I am wondering If I need to write a Lambda function to fetch the prompts and return them as a JSON to use them in my contact flow.

Answer 1

Yes, you can indeed use an AWS Lambda function to fetch the pre-recorded prompts from your S3 bucket and return them as JSON data to be used in your contact flow. Here's a general outline of how you can achieve this:

1. Lambda Function: - Create an AWS Lambda function that retrieves the pre-recorded prompts from your S3 bucket and prepares the data in JSON format.

2. S3 Access: - Make sure your Lambda function has the necessary permissions to read from the S3 bucket. You can either attach an appropriate IAM role to the Lambda function or use an execution role if you are invoking the Lambda function from within AWS services like Amazon Connect.

3. Lambda Code: - In your Lambda function, you can use the AWS SDK to interact with S3 and fetch the prompts. You can then structure this data into a JSON format that suits your requirements

4. Contact Flow Integration:- In your Amazon Connect contact flow, you can use the Lambda function as an AWS Lambda contact flow module. Configure the module to invoke your Lambda function and pass any required parameters. The Lambda function will return the prompts in JSON format, which you can then process and use within your contact flow.

Additionally, you can add error handling, logging, and security considerations to your Lambda function to ensure its reliability and security.