Amazon Connect is a cloud-based contact center solution.
See documentation: https://aws.amazon.com/documentation/connect/
Questions tagged [amazon-connect]
304 questions
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How to get the Agent Email Address from amazon connect logged in
i have build sample amazon connect login to get the agent details from javascript api, but do not have any docs to get agent email address i followed docs
https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md
Kindly…
Josef Amalraj
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Amazon Connect: How to create a new contact flow instance from Facebook Messenger or WhatsApp for business
I know that Amazon Lex bots can be included inside a Contact Flow in Amazon Connect and that Lex bots can link to Channels including Facebook Messenger but I’m unsure how to initiate a new Contact Flow instance from a new Facebook user connecting…
Tony O'Hagan
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Is there a current solution for Amazon AWS Connect Voicemail?
My company is currently looking to build a power dialer using AWS Amazon Connect but I haven't been able to find support for agent extensions or voicemail. I'm, I going crazy? Someone please point me in the right direction.
JPresnell
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How do I get inbound caller id info from AWS Connect and Lex in my lambda function?
I have Connect and Lex up and running and I can customize my Lex chatbot via a lambda that checks the incoming phone number.
I would like to use caller id info to look up customer info for the lambda to use.
How do I get the inbound caller id info?
bww00
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Issue with Amazon Transcibe
I have a few recording files (audio files from Amazon connect .wav format) is stored in the S3 bucket.
I followed this link (https://aws.amazon.com/getting-started/tutorials/create-audio-transcript-transcribe/) to convert the audio files to…
Harry
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Programmatic trigger for AWS Connect - agent contact flow
I achieved the following use case :
1) I am able to programmatically make an outbound call for the 'Contact flow (inbound)' contact flow type using the following code
let params = {
"InstanceId" : '12345l-abcd-1234-abcde-123456789bcde',
…
Harry
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How to connect the agent in the Amazon Connect in outbound call
I have a simple contact flow like below from which I trigger the call from Amazon Connect (claimed phone number in AWS Connect) to the end customer (real customer phone number):
Now I want to connect an agent in the Amazon Connect end.
When I…
Harry
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Transferring Calls From External IVR to Amazon Connect
I'm currently setting up a Amazon Connect call center with a Lex bot that handles customer needs. The idea is that a prior IVR (CISCO), will transfer the call over to Amazon Connect.
Has anyone had any luck passing over any data collected/associated…
Kenny
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lex voice chatbot ssml response to amazon connect
SSML response from lex to contact flows in connect is not working
Text response from lex to connect is working and text to speech is generated
but when i send the response as SSML from Lex call gets disconnected
SSML is not converting into…
rohithd
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Record conversation in bot with Connect/Lex
I have a bot in Amazon Lex and I’m using Connect to allow to talk to it through the phone. We want to be able to generate a log of the calls with the recording.
The problem we are having is that we enable the option Enable call recording in Amazon…
Hugo Pacini
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2 answers
Amazon Connect - cannot debug error in Get Customer Input Stage
I am just new to Amazon Connect and Lex and have just starting creating simple projects. I already have created an entire contact flow which uses Lex and Lambda for routing. Problem is in the "Get Customer Input" stage, it seems to always go to the…
Hingle McJingleberry
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How to get asterisk (*) and hash (#) from Amazon lex to Amazon Connect
Lets assume customer say 0 to 9 to perform some task in Amazon connect call. this is my lex box. Whatever the customer say it will process and return the value in userinput slot.
Amazon Lex Bot
Amazon Connect Flow
So I can get the value in…
Boopathi kumar
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Amazon Connect Streams Custom Login
I need a way to implement amazon connect streams to our custom application.
I have tried amazon-connect-streams library to do so, but i couldnt find a way to bypass the default login which pops up in a seperate tab. Is there a way to create a custom…
Kaan Boz
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How to call another number when the first one is not responding using AWS connect start_outbound_voice_contact API?
I have code to call a number using AWS connect start_outbound_voice_contact API as below:
import boto3
boto3.setup_default_session(profile_name='infra')
client = boto3.client('connect')
response = client.start_outbound_voice_contact(
…
Serkan Yıldırım
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Setting Lex Time Zone Request Attribute from Connect
I am creating a lex bot that uses an AMAZON.DATE slot. The documentation says I can use x-amz-lex:time-zone and I am trying to work out how to set that from the Contact Flow.
The Get Customer Input block allows you to specify session attributes. I…
Xcapee
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