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Questions tagged [amazon-connect]

Amazon Connect is a cloud-based contact center solution.

See documentation: https://aws.amazon.com/documentation/connect/

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Amazon Lex slot won't save value in it. Returns empty

I am trying to implement a check that gives the user an option to update the value of a specific slot within an intent after user Denies at confirmIntent step. I have a newUser intent that has the following slots: The updateNewUser is a custom slot…
Muhammad Furqan Muzammil
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How to restrict Amazon Connect to a specific set of Lex intents out of multiple intents?

I am new to AWS, and facing a problem with Amazon Connect and Lex. I have 11 intents in my Lex bot. In Amazon Connect Contact Flow inside the "Get Customer Input" I have included only 5 out of 11 intents. Get Customer Input screenshot. My problem is…
Muhammad Furqan Muzammil
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Amazon Connect get Text-To-Speech messsage value from Lambda

I am new to Amazon Connect and Lambda. Regarding the "Text to Speech" feature of Prompts on Amazon Connect contact flows, under the "Enter Dynamically" option and then "Interpret As" - "Text". Is it possible to pass message prompt value from a…
jean chu
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How can React Native be used to interface with an Amazon Connect Contact Control Panel (CCP)?

Since I couldn't find the answer after hours of searching, my first attempt was to load a WebView in React Native and point it to a custom CCP page hosted on my own server using Amazon Connect Streams. This is the method which seems well documented,…
FlippingBinary
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Amazon lex route to amazon connect' chat after not recognizing intent

If we send an intent that is unrecognized by Amazon lex, can we route it to amazon connect chat to talk to an agent? Is it possible? Fallback intent is available in amazon lex but can we do this is in a lambda function that when fallback intent…
Tayyab
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Received invalid response from Lambda: Unrecognized field

i am working on Amazon lex. when i give input to amazon lex its gives me following error i add lambda function in Fulfillment and from lambda i am getting customer information from MySQL Database here is my lambda function const mysql =…
Tayyab
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Invalid Lambda Response: Received error response from Lambda: Unhandled

i am working on Amazon lex. when i give input to amazon lex its gives me following error Invalid Lambda Response: Received error response from Lambda: Unhandled i add lambda function in Fulfillment and from lambda i am getting customer information…
Tayyab
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How to update agent status from lambda function

I am working on Amazon Connect application. I am using lambda for handling backend data. My requirement is to change agent status from lambda call using AWS SDK/Stream API. I know we can do this from Amazon Connect stream api via CCP. But in my…
gans
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Lambda function acting very strange only when I call the Lex bot

I have an app with the following flow: Placed a phone call or use the chat UI to invoke a Lex bot via Get Customer Input block in Amazon Connect The Lex bot asks for some information from the customer such as Name, company you're calling from, who…
Tom
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What mechanism can I use to allow my Firebase Auth users to SSO into Amazon Connect?

Goal: Allow Firebase Auth users to access Amazon Connect without having to enter another username and password What I've tried: Amazon Connect's Identity Management can be done via 3 ways: Store Users with Amazon Connect Link to an Existing…
Jeremy
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Amazon Connect and CloudFormation

I found an interesting github link for automating the way to import the AWS connect flow from CloudFormation: https://github.com/iann0036/amazon-connect-cfn/blob/master/example_stack.yaml It is working as expected. but this way is very complicated…
Harry
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Amazon Connect with Lex contact flow timeout

I have a contact flow that is using a pre-recorded voice prompt with a lex bot for voice rec. This is the main menu verbiage: “Thank you for calling. If you would like to use your keypad to select the menu options, say “keypad”, otherwise please…
Tom
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AWS Connect: select which AWS Lex bot to use based on attributes

I have an AWS Connect instance which has a Contact Flow in which there is a "Get user input" section which uses AWS Lex for speech-to-text and other chat capabilities. I currently have N number of "things", and for each "thing" I have created a…
Laimonas Sutkus
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Can Amazon Connect invoke a Lambda function alias

I'm setting up a deployment pipeline for a lambda function that's we'd using in Amazon Connect. My intent was to create the alias PRODUCTION for the function, as well as TEST and UAT, and call that alias. However, after I create the PRODUCTION…
Helgi
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Amazon Connect - Using CustomerEndpoint.Address as a callback number

I am trying to build a call flow where I offer CustomerEndpoint.Address to be a callback number in case they are disconnected from the agent. Connect seems able to read back my cellphone number when i call in, but I'm wondering what would happen if…
Jpnh
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