1

I found an interesting github link for automating the way to import the AWS connect flow from CloudFormation: https://github.com/iann0036/amazon-connect-cfn/blob/master/example_stack.yaml

It is working as expected. but this way is very complicated to frame the complete segment of connect flow in the cloudformation.yaml itself. 

myConnectContactFlow:
        Type: "AWS::Connect::ContactFlow"
        Properties:
            ConnectInstance: !GetAtt myConnectInstance.Domain
            Name: "myFlow"
            Description: "An example flow"
            States:
              - Id: "play"
                Start: true
                Type: "PlayPrompt"
                Parameters:
                  - Name: "Text"
                    Value: "You have called an Amazon Connect instance"
                  - Name: "TextToSpeechType"
                    Value: "text"
                Branches:
                  - Destination: "disconnect"
                    Condition: "Success"
              - Id: "disconnect"
                Type: "Disconnect"

I am looking for a way to achieve the following:

  1. where we export the Amazon connect flow from one instance
  2. push the exported connect flow (json) to S3 bucket in another instance.
    (NOTE: Till this I have automated already, I am looking for the solution for following)
  3. Now using the CloudFormation, import the connect flow (json) in S3 to the Amazon connect instance.

If there is a better way to achieve this welcome for your thoughts too.

John Rotenstein
  • 241,921
  • 22
  • 380
  • 470
Harry
  • 3,072
  • 6
  • 43
  • 100

2 Answers2

2

You can also use this: https://github.com/sethkor/connect-backup

It allows you to backup and restore contact flows.

It also comes with a Lambda and a AWS SAM template to set up periodic backup too.

It leverages the AWS Connect API released just recently.

Seth van Buren
  • 101
  • 1
  • 7
1

Amazon has stated that they are providing APIs in the future to provide Contact Center continuous deployment. They have stated that we are 2-3 quarters away from a complete solution (Public info). Contact Flow, Queues, Phone Number, Routing Profiles.

You can get more information by asking your Amazon TAM.

jaffa
  • 76
  • 4