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I have setup a contact center using Amazon Connect. However, I now want to transfer the agent calls from CCP to the desk phones (IP based). After initial research, I found that currently Amazon Connect does not provide SIP integration, but we can use something like Twilio to achieve this.

I'm new to Twilio and created an SIP domain. I need some help in setting up the deskphone (like what proxy and server addresses we use etc.,)

Please let me know.

Thanks.

kskiran
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1 Answers1

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Twilio is a sip trunk, not a sip extension. To use it with a phone, you need a pbx, like freepbx.

PoDuck
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