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Questions tagged [ticket-system]

Ticketing systems are used to keep track of workflow items, typically for support, bug fixes and implementation of new features.

Ticketing systems is a high-level grouping of database systems used to keep track of workflow items. Typical implementations include issue tracking, bug tracking and change tracking systems.

Each ticket, or record, in a ticketing system represents a discrete unit of work, for which the state (for example: unassigned, in progress, finished) is tracked continuously. Tickets are assigned to and can be re-assigned between particular persons or groups, and can be automatically escalated if lack of assignment or progress so requires.

Also see , and

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How to solve pyotrs error : "Failed to access OTRS API. Check Username and Password! Session ID expired?! Does Ticket exist?"

I have created a ticket with title "Test ticket" and now I am trying to get the details of the created ticket using pyotrs with following code: from pyotrs import Client, Ticket URL = "http://u/r/l" USERNAME = "user" PASSWORD = "pass" #TICKET_LINK…
mrin9san
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How to create event tickets for apple wallet ( for large numbers )

I am new for creating Apple wallet pass. We are organising for an event, to enter the event customer need to show their event tickets. Event ticket consists of seat number, row number , gate no and some of the essential things. I created an event…
Sinthu
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Automated Child Task- Assistance

so I set up a ticketing system called osticket for our users, unfortunately they do not have an automated workflow feature. Basically what I would like for the ticketing system to do is create an automated child task from a parent ticket. So if…
chilladelphia24
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Can't close ticket channel

I'm using discord.ext.slash to create a close slash command for my ticket bot and this won't close the channel which I think it should. Thanks! @client.slash_cmd() async def close(ctx: slash.Context): """Closes the ticket""" await…
Karter Sanamo
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How to calculate ticket classification after putting in a sentence? (Python/NLP)

I trained a model to classify tickets into 2 categories. I'm using GradientBoostClassifier. Now, I want to call on a function, where if I put any sentence in, the trained model would calculate the probability whether it will be category 1 or…
Kitty.Cattie
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Salesforce Case Management Integration (Bi-directional) with Another Ticketing Platform Using MS Graph

I was looking for a suitable solution to integrate the Salesforce case management with another ticketing platform using Microsoft Graph. The connection should be bi-directional and both platforms will frequently exchange information with the…
Noman Abdullah
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How can I arrange different levels of tasks/subtasks in the dictionary with the data using the IDs?

The levels needs to look like this: Task: xxxxxx1 Subtask: xxxxxx2 Sub subtask: xxxxxx3 Sub subtask: xxxxxx4 Task: xxxxxx5 Subtask: xxxxxx6 I am struggling to arrange all tasks and subtasks in a new dict at the correct level like the…
user3006202
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Deleting a specific channel discord.js v.13

I'm trying to script a Ticket System. I can create my channel but unfortunately not delete it with a command. My Bot has all the permissions that are needed. My Ticket System: case 'ticket': case 'Ticket': var guild =…
I need Help
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I have a problem with my discord.py ticket system

This is my code: #Ticket @client.command(pass_context=True) async def setuppartnership(ctx): guild = ctx.guild embed = discord.Embed( title = 'Richiesta Partnership', description = 'Vuoi fare partnership? Usa la reazione qui…
Golden
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How do I add in my current code the condition where in if the email subject already found in a column, skip that email

My code is as follows. I just want a function to skip the email subject if it's already in the worksheet. I have already tried couple of things but didnt work. If you have follow up question please comment here. :( If filteredItems.Count = 0 Then …
COCO
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Discord.py emoji reaction in my ticket system doesn't work?

I wanted to make a ticket system with a close command. But it doesn't work. I do get the embed message but when I react to the message nothing happens. I don't even get an error. This is my code: @bot.command(name='Close', aliases=['close']) async…
kezz
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Discord.js ticket bot with reaction

I am trying to make a ticket system, but there is a problem. I want to make it when somebody opens a ticket, wait until the ticket closes, and then let them react again. (cooldown) Here is my code: client.on('messageReactionAdd', async (reaction,…
Abod
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CAS Protocol ticket sent via GET request

From CWE598 sensitive information should be sent using POST request. Why CAS protocol sends the ticket value using a GET request as illustrated below? Should it be considered safe in this scenario? From the image: "Set the session cookie and forward…
Maicake
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Close ticket system not working... Discord.js

Hello I am having a bit of an issue with my Discord ticketing system and it is making me really confused... It does not work when it creates the channel of the ticketing system and it is really confusing me... code: Open ticket command: const…
JFSdragonfire
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how to create ticket ID (combine string and increment Integer) in Flask Python

i want to create Ticketing System using Python flask and stored in SQlite, but i have trouble when storing the ticket id. i'm expect the ticket id will be (Datetime+"increment number"). the picture as below expectation view herewith the views.py…
luthfi313
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