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Questions tagged [ticket-system]

Ticketing systems are used to keep track of workflow items, typically for support, bug fixes and implementation of new features.

Ticketing systems is a high-level grouping of database systems used to keep track of workflow items. Typical implementations include issue tracking, bug tracking and change tracking systems.

Each ticket, or record, in a ticketing system represents a discrete unit of work, for which the state (for example: unassigned, in progress, finished) is tracked continuously. Tickets are assigned to and can be re-assigned between particular persons or groups, and can be automatically escalated if lack of assignment or progress so requires.

Also see , and

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Discord.js | Why buttons just can be used once?

I made a ticket system but buttons inside the ticket just can be used once. Here is how it should work: Open the ticket Send message with button (Lock Ticket) in the ticket just opened When Lock Ticket button is clicked, send message inside that…
KaizOffical
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Infinite page reloads vue.js method

in method When I am updating the ticket status. if we select ticket status = open page is refreshing continuesly. isEditableField(fieldname) { if (fieldname === 'status') { return true; } else if (this.ticket.status === 'Closed' ||…
Shubham Darekar
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What is the Google Sheets formula to calculate the working hours for each specific day based on the source of the chat and the given work schedule?

With the condition: Source Parameters Start Work End Work Chat Monday - Friday 8:00 - 21:00 Email Monday - Friday 9:00 - 18:00 Chat and Email Saturday and Sunday 9:00 - 14:00 Full…
M. Hafidh Rahadiyan
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issues with the `DocIssuance_IssueTicket` SOAP API

We are currently using the Enterprise APIs AMADEUS.com and have encountered some issues with the DocIssuance_IssueTicket SOAP API. When using this API, we receive an error with the following errorGroup in the SOAP body. Please note that I have…
Naeim Mahmoudi
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TypeError: interaction.update is not a function [discord.js v14]

Code: } else if (interaction.customId == "close-ticket") { const guild = client.guilds.cache.get(interaction.guildId); const chan = guild.channels.cache.get(interaction.channelId); const row = new…
Red.1111
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I get no reply from discord button

Thats my code. I'm trying to make a ticket system at discord.js v14 (the new version). The config values are correct and I have checked this by console.log them. I have an embed already with custom.id = "open-ticket" and whenever I click any option…
Red.1111
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How to crop a hole on both sides in css?

Please click to view the sample image In css, how do i make a hole on both sides of a card? Like the sample image above
podesclease
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Uncaught ErrorClass ErrorClass in discord.js

My bot was working fine. Using a slash command /close the bot saved the messages of a channel in hastebin and deleted the channel. I added another command to update roles, it works fine but after using it one time the "close" command doesn't work…
Paolo Box
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Is there a way to add the logged in user profile image to a ticket generated by tickera plugin in wordpress

I have a ticket generated using tickera plugin in WordPress, it contains an image, I want the image in the ticket to be the logged in user's profile image not the image specified with url when adding the element of the image (the drag & drop…
Farouq Abu Saleh
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[INVALID_TYPE]: Supplied parameter is not a User nor a Role

I belive my error is on this lines of code since is only where I call the permissionOverwrites method from the discordjs. interaction.guild.channels.create(`ticket-${interaction.user.username}`, { parent: client.config.parentOpened, topic:…
David
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How to organize data in SQL?

We have a ticketing system, that does not feature a kind of statistics, that we need. So I need to create it. The ticketing system has 55 queues (in future could be more) and 3 states (New/Open/Pending). I want to be able to plot a daily graph of…
Johny Stuff
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Prevent Replay attacks when client side NONCES aren't an option

I'm searching for an alternative to NONCES to prevent replay attacks. My scenario: I have implanted a ticket shop where you can buy tickets and to prevent two persons trying to buy the same ticket, I added a reservation system. So when you select…
Fatorice
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How to specify a channel to set permissions?

So I have a discord bot and I would like to add a ticketing system. I have the ticketing system I am just making a button for it. when you click the button it will allow you to talk on the channel. I can do await…
amazing mustard
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Woocommerce order email answers / questions to order notes

We are using order notes in our ecommerce quite often, and it helps staff to stay on track with orders. Now we have to manually add customers replies from emails to notes, and that is kinda pain in the a**, because sometimes employees forget to add…
rapu
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How to close a OTRS ticket using pyotrs in python?

I am new to ticketing system - OTRS. I can successfully create a OTRS ticket using pyotrs, also access ticket attributes like ticket number etc. However, I dont have any idea how to close a ticket using otrs ticket-id or ticket number. On close…
mrin9san
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