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Questions tagged [ticket-system]

Ticketing systems are used to keep track of workflow items, typically for support, bug fixes and implementation of new features.

Ticketing systems is a high-level grouping of database systems used to keep track of workflow items. Typical implementations include issue tracking, bug tracking and change tracking systems.

Each ticket, or record, in a ticketing system represents a discrete unit of work, for which the state (for example: unassigned, in progress, finished) is tracked continuously. Tickets are assigned to and can be re-assigned between particular persons or groups, and can be automatically escalated if lack of assignment or progress so requires.

Also see , and

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DB design for Web Services Accessed by Mobile Movie Ticket Purchasing App

Recently, I was tasked to create a db for a set of web services accessed by mobile movie ticket purchasing app. The basic movie data is almost static, but the session data (A1, A2, A3... theater is showing B, C, D, E... movies at F, G, H, I…
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database design for online bus ticket booking with extra features

I am trying to build online bus ticket reservation system on a package base, where the ticket includes other features like ticket of some site seeing places, bus ticket will be same for all passenger but price for other features may depends on…
sanu
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Open ticket via email POP3 in Trac

I'm searching for a way to let people open Trac ticket by email. The only solution I've found so far is email2trac | https://oss.trac.surfsara.nl/email2trac/wiki The problem with this solution is that I don't want to install & setup a mailserver. I…
Hpatoio
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Prevent GitHub from interpreting #nnnn in commit messages

We’d like to allow contributors to use GitHub pull requests on our git mirror on GitHub to submit code. But we are using trac otherwise for issue management, which means that the #nnnn namespace is already taken. I am worried that by default, GitHub…
Joachim Breitner
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Internal and External Bug-Tracking Setup

Most of you certainly use some kind of bugtracker. Maybe internally only, once a customer files a bug via email or phone you add a new ticket by yourself. Sometimes weekly project meetings can be great source of new tickets coming preferably in…
javadude
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change of SystemID otrs

I changed the systemid of otrs instance, but now when a user reply to a ticket with old system id the otrs instance creates a new ticket instead of appending the reply to exisitng ticket. Is this is always like this or I am missing something? If…
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Find out if user purchased ticket - Eventbrite API

I am using the eventbrite API through the eventbrite client gem to generate concerts from my site. On my concerts#show page I embed the ticket widget for users to buy tickets. From there, users will be led to eventbrite.com's concert page to…
Dennis Hackethal
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Ticket system - show message when a user does not have any tickets

I am working on a new ticket system, but something went wrong. When a user does not have an open ticket, it should show this message: There are no tickets submitted yet. I…
user2263216
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Magento Custom Extension To show my account links

I have created a Magento extension, to integrate OST Ticket into magenta. This is working great however the only issue I'm having is to display the "My Account" Links. On my account dashboard I have the following links: Account Dashboard Support…
JSweete
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Will using a transaction eliminate the need to use secondary dataContexts to attempt sql insert/update/deletes?

So I have a list of IT/developer tickets stored in a database via Linq-To-Sql. Save attempts are only done at the user request, or if they say save on close. My concern was that a user makes a change to 2 or more tickets without saving in-between.…
Maslow
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How to Make Contact Form in VB .Net App?

I would like to integrate a ticket or support into my VB .NET app but I dont know how to do it properly. I would like that when someone opens the support ticket they can send like a regular email to my email. I just need help with how to send email…
Sebius
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IMAP, email clients and synchronization of emails between a team group... Ticket system?

This question deals with teamwork and emails. I'm facing the following scenario. I have inquiries and other important mail sent to a shared email address. All 4 team meambers have full access to this email. I'm using a googlemail to manage that…
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Creating forms on the fly inside my wpf application

I'm developing a service desk system based on Microsoft WPF and C#. Everything went fine since a new orientation of my superiors that came out. Basically i have to create a FORM BUILDER inside my application. The need of this is based in how…
Max
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osTicket with CakePHP

I wish to have osTicket like functionality with CakePHP. More on where customers email to a certain support email address and CakePHP will periodically retrieve emails (not sure how?) and then create unique tickets out of it. Each ticket will then…
darnpunk
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Use Paypal as a event ticket system (or is there an alternative)

I’m working in a NPO that holds a conference once a year. This is our first year and the conference is in March so we are about ready to open up for a ticket sale. My problem is that I don’t have any experience with setting up a ticket system. My…
Emil Devantie Brockdorff
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