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I'm working on customizing a Microsoft Dynamics CRM (4.0) system for my university as a thesis. My teacher would like to know if it is possible to implement a ticketing system in the CRM so that the users (not the clients) could generate a trouble ticket. For example if their computer doesn't work properly. I had a look around the internet and found some software that would handle the ticketing but I couldn't understand if this can be integrated in the CRM

Can anyone help me?

Thanks

Matt
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Maurizio Pozzobon
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1 Answers1

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CRM contains all the functionality you would need to build a ticket business object and have the user create a new ticket, assign the ticket to a developer or support tech for work, and resolve the ticket (with notes) when the work has been completed. External software would not be required.

tom.dietrich
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