how to shift osticket from one server to another without reinstalling?

Question

I am running osTicket on server and now i need to migrate the server. So i took backup of files and database on my localhost and trying to run it for test but it is giving me error of 500 and descripton is

PHP Fatal error: Can't inherit abstract function AuthenticatedUser::getId() (previously declared abstract in BaseAuthenticatedUser) in /var/www/html/ostickets/upload/include/class.auth.php on line 26

I am testing it on local so that after successful migration i don't want to loose any of my data. please guide.

please anyone... if can give any link regarding, would be great help!!! — Rahul Gupta, Nov 17 '15 at 09:48

score 2 · Accepted Answer · answered Jan 17 '17 at 01:10

2

It is pretty simple, once you've installed the same version of OSTicket in your new server, you just need to migrate the database.

From terminal:

mysql -u root -p ost_db < [PATH TO YOU OSTicket DB BACKUP FILE]/ost_db.sql

Have a great day!

answered Jan 17 '17 at 01:10

Aritz Barrondo

76
4

Just a quick clarification, all the configuration data etc is in the DB? so only backup of DB is required? – SeanClt Jun 02 '17 at 22:55
exactly! so it's good practice to regularly `mysqldump ost_db > ost_db.sql` (backup) – Aritz Barrondo Jun 08 '17 at 23:17

how to shift osticket from one server to another without reinstalling?

1 Answers1