I have a default SLA
plan set to move open tickets to the Overdue tab if there is no activity within 48 hours. What I am trying to achieve is remove the Overdue tab completly and move all overdue tickets to Open tickets
here is the case for Open tickets
case 'open':
$status='open';
$queue_name = $queue_name ?: 'open';
$results_type=__('Open Tickets');
if (!$cfg->showAnsweredTickets())
$tickets->filter(array('isanswered'=>0));
$queue_sort_options = array('priority,updated', 'updated',
'priority,due', 'due', 'priority,created', 'answered', 'number',
'hot');
break;
}
here is the case for viewing Overdue tickets
case 'overdue':
$status='open';
$results_type=__('Overdue Tickets');
$tickets->filter(array('isoverdue'=>1));
$queue_sort_options = array('priority,due', 'due', 'priority,updated',
'updated', 'answered', 'priority,created', 'number', 'hot');
break;
Is there a way I can combine both of these queries to show both Open & Overdue tickets on the same page?